End Date
Tuesday 04 March 2025
Salary Range
£78,849 - £118,274
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Pega Service Engineer

• Provide rota 24/7 tech-on-call support, sometimes performing the role of Tech Recovery Manager during Incidents
• Troubleshoot incidents and problems driving out service improvements to deliver value to colleagues and customers
• Identify incident trends and deliver software solutions to provide long-term fixes and stability to the Pega application
• Support the Technical Recovery Manager on all high and critical incidents
• Working with the Business, Development and UK onsite teams to drive solutions
• Supporting code reviews and defect resolution
• Coaching other members in the team including junior engineer and partner resources
• Attending and contributing to Guilds
• Supporting wider delivery consideration e.g. risk management, planning & keeping documents current
• Travel to customer sites to participate in IT surgeries to identify business issues and deliver agreed outcomes on service improvement