Job Posting Title
Pension Advisor - Pension & Investment Group (Finance Team)
Job Category
HR Service Delivery
Language Requirements
Bilingual / Bilingue
In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.
Flexible Work Agreement Type
Hybrid / Hybride
Posting End Date
2025-08-12
Job Grade

ATP-5

Pay Range
$68 256 - $85 317
Job Summary
As a Pension Advisor at NAV CANADA you can look forward to working in a collaborative team to support the delivery of a wide range of efficient and effective services to both employees and retirees. Working as a member of the COE within the Finance team you will have the opportunity to interact with all levels of people across the organization, dealing with varied requests and problem-solving to help people get from the beginning of their career right through retirement.
Your work will include completing transactional activities, providing accurate, efficient and consistent support to the business in areas such as process and procedural inquiries, HR transactions, changes to personal information and in resolving any administrative issues while maintaining a level of service that is responsive to the clients’ needs.
A successful candidate will possess knowledge of the federally Regulated DB Pension Plans and related Government Acts and programs, such as the Pension Benefits Standards Act, Office of the Superintendent of Financial Institutions (OSFI) guidelines and interpretations, Canada Revenue Agency (CRA) guidelines and other government social program, in order to provide accurate information to members of the plan.
Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• First or second point of contact responsible for responding to inquiries from internal and external clients, via email and phone channels.
• Guide and educate employees in the use of the various self-service tools (e.g. Retirement Plus, SunLife, Workday, etc) when appropriate.
• Preparing pension calculations such as retirement, termination, pension division and buy back cost estimates
• Assist current members and retirees with pension and benefit queries
• Communicate with employees and managers on HR policies and procedures; apply terms of the collective agreements.
• Process simple and complex transactions and data entries related to an employee and/or pensioner’s working life.
• Work closely with the broader HR and pension teams to deliver on related initiatives.
• Liaise with other areas within HR and Finance to assist clients in resolving all matters including those that are beyond scope.
• Responsible for applying processes and best practices.
• Diagnose employee and organizational data issues and lead correction efforts through effective communication and efficient escalation and execution.
• Proactively identify process inefficiencies and inconsistencies and collaborate toward an improved and more productive process that will enhance the overall client experience.

Job Requirements

Education:

• Completion of a University or College diploma/degree in a related field ie. Business, Finance, Mathematics, Actuarial Science, Human Resources or an acceptable combination of training and experience.

Experience:

• Experience providing guidance and counsel to employees during the stages of their employment cycle.
• Experience working with pension administration systems (i.e. BenPlus) or HR systems such as Workday.
• 1 to 3 years experience working with pension plans in a large, unionized employer.

Knowledge

• Knowledge of pension plans, pension administration and post-retirement benefits.
• Good understanding of function and application of collective agreements, corporate policies and procedures
• Knowledge of general HR procedures and practices including but not limited to: HR data administration, benefit administration, pension administration, handling of confidential or sensitive information and employee records. Progressive human resources knowledge acquired through education, training and/or experience.
• Progressive knowledge of all policies and procedures within the organization and able to navigate and direct clients to appropriate resources.

Abilities

• Excellent communication skills, in both French and English.
• Ability to resolve complex problems and must have analytical and mathematical skills. Ability to perform verification of tasks.
• Ability to communicate effectively both orally and in writing, to address people issues in a constructive manner.
• Ability to follow rules and regulations as per the NAV CANADA Pension Plan and legislation, respecting confidentiality of information and using sound judgement.
• Ability to work with Microsoft Office suite (including Outlook, Word, Excel and PowerPoint).
• Ability to work and evolve in an environment that is constantly changing, managing multiple priorities, volume fluctuations and tight deadlines.

Personal Suitability

• Strong interpersonal and communication skills, including a facility to work and interact with individuals at all levels.
• Works well independently and in a team environment where mutual support is essential
• An active problem solver with an analytical mindset and strong attention to detail
• Encourages and facilitates cooperation, pride, trust, and a positive HR brand; fosters engagement and excellence; works with others to achieve goals.

Flexible work arrangements

• This position is a hybrid position with a minimum – 3 days per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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Please refer the Job description for details