BMC Recruitment Group are currently recruiting for a Pension Technical Analyst to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

• Working within pension administration, delivering & servicing operations requirements
• Pro-actively assist and ensure all service level agreements and performance standards are met
• Proactively promote the use of agreed procedures / training notes throughout operations
• Be a point of refence on operations & non-standard transactions.
• Check and challenge work performed by less experienced colleagues and ensure changes are undertaken correctly when required.
• Regulatory reporting responsibilities as and when demands are made by regulators
• Proactively identify and pursue changes to processes to improve business line efficiency.
• Be a primary liaison point, for colleagues and key clients, for all pension admin enquiries
• Ensure that continuous improvements are maintained to the highest possible standards
• Train, support, and mentor junior colleagues and hold feedback sessions when required
• Assist in complex/project work when required including complaints.
• Participate in project work within the teams to foster continuous improvements & innovation.
• Take ownership of complex enquiries and see through to the end doing whatever research is deemed necessary to complete the tasks
• Be a contact point for in-house technical enquiries