Pensions Administrator at Willis Limited, trading as Willis Towers Watson plc

Redhill, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mathematical Skills, Customer Service Skills, Pensions Administration, Case Processing, Pension Calculations, Problem Resolution, Knowledge Management, Empathy, Communication, Team Collaboration, Service Level Agreements, Pensions Legislation, Personal Development, Client Care, Training, Query Resolution

Industry

Financial Services

Description

A fantastic opportunity for an entry level candidate to join WTW, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients. Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills. We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid”(#LI-Hybrid) style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. The Role Our administrators are trained in various case types and pension schemes and are expected to progress from basic to more complex case types within the first 6-12 months of their employment. A Pension Administrator at WTW: Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email. Consistently provide a high quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within “Right First Time” targets. Develops knowledge and capability over a number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions. Resolves member queries by providing excellent member and client care in an empathic and supportive manner. Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution. Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly. Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation.

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Responsibilities

The Pension Administrator will administer occupational pension schemes and insurance policies, including processing new joiners, leavers, and retirees, as well as calculating pension benefits. They will also provide high-quality customer service and manage member queries effectively.