Contract Type: 12 Months FTC
Job Title: Pensions and Investments Administrator (Swedish Speaker)
Location: Dublin /Hybrid working

WHO ARE WE?

We want to be the best place that any of our 7,400 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 business that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
At Phoenix, we are committed to helping people live a life of opportunity. That’s why we encourage initiative and proactive thinking and action. Because there’s nothing, we value more than actively facing the future, rather than just looking forward to it. On the way there, exciting tasks and considerable scope for decision-making await you in an international environment.
If you would like to work in a growing, ambitious, and dynamic company, you have come to the right place!

SKILLS:

• Proven track record of delivering good customer service to either internal or external customers
• QFA qualified or part-qualified, desirable
• Swedish speaking

ABOUT THE ROLE

Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful Pensions and Investments Administrator teams. You will be customer focused with a positive attitude A proven track record of delivering good customer service to either internal or external customers is essential.
With a natural flair for delivering good customer service you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do. Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.

KEY RESPONSIBILITIES

• Provide excellent customer service to customers and intermediaries.
• Process customer requests and administration accurately and within agreed service levels.
• Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.
• Identify opportunities to retain and grow the customers business with us.
• Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
• Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
• Follow the correct processes to make sure that all your actions meet the conformance requirements.
• Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
• Identify the root cause of problems to prevent repeat failures