ARE YOU ENGAGING, RELATIONSHIP-FOCUSED, AND EAGER TO LEARN?

This role could be perfect for you!

Join our dynamic Employer Services team. We support over 700 scheme employers within the Cambridgeshire and Northamptonshire Pension Funds by:

• Providing guidance and support to employers on various aspects of the LGPS, ensuring compliance with regulations and assisting with scheme administration.
• Conducting training sessions and workshops to educate employers about their responsibilities and the benefits of the LGPS.
• Acting as a liaison between the pension fund and employers, facilitating effective communication and addressing any queries or concerns.
• Monitoring risk exposure to ensure the Fund and its scheme employers are protected.
• Managing the admission and exit of employers from the Fund in accordance with regulations.

As a newly created role, you’ll support our team’s daily activities in a diverse and fast-paced environment, ideal for a performance-focused individual. Our Employer Services team is highly varied, offering you the chance to work with a wide range of employers and gain a broad knowledge of the LGPS. This exposure will provide you with a comprehensive understanding of the scheme’s intricacies and the unique challenges faced by different employers.

What will you be doing?

• Inbox Management: Allocate and respond to emails.
• Documentation: Chase outstanding documents, handle filing and archiving.
• Customer Service: Answer phone queries, ensure efficient casework allocation.
• Administration: Maintain databases, assist in onboarding new employers, support event organisation, produce KPI reports, and provide general administrative support.

For more details, refer to the job description and person specification.
About you

We are looking for candidates who demonstrate:

• High Attention to Detail: You should be meticulous and thorough in your work, ensuring accuracy in all tasks, from data entry to document management.
• Excellent Communication Skills: You must be able to communicate clearly and effectively, both verbally and in writing, to engage with employers and colleagues.
• Effective Workload Organisation: You should be adept at managing your time and prioritising tasks to meet deadlines and handle multiple responsibilities efficiently.
• Proficiency in MS Office: You need to be skilled in using Microsoft Office applications, including Word, Excel, and Outlook, to perform various administrative tasks.
• Self-Motivation: You should be proactive and driven, with the ability to work independently and as part of a team, taking initiative to solve problems and improve processes.

WEST NORTHANTS COUNCIL, WHERE CAREERS THRIVE.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme via Tusker.
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Commsave- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more!
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people’s lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

PLEASE NOTE, WE ARE NOT ENGAGING WITH RECRUITMENT AGENCIES FOR THIS ROLE.

About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it’s like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

What will you be doing?

• Inbox Management: Allocate and respond to emails.
• Documentation: Chase outstanding documents, handle filing and archiving.
• Customer Service: Answer phone queries, ensure efficient casework allocation.
• Administration: Maintain databases, assist in onboarding new employers, support event organisation, produce KPI reports, and provide general administrative support