Pensions Client Manager at Willis Limited, trading as Willis Towers Watson plc

Welwyn Garden City, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Complaint Resolution, Continuous Improvement, Coaching, Mentoring, Client Needs Assessment, Business Development, Service Expansion, Profitability Review, Stakeholder Engagement, Operations Strategy, Communication, Problem Solving, Team Collaboration, Client Advocacy, Project Contribution

Industry

Financial Services

Description

Great opportunity to join our Outsourcing line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds as a Pensions Client Manager. This role can be based out of our Redhill, Welwyn or Leeds office working hybrid. As a Pensions Client Manager you will manage and own the client relationship for multiple WTW clients (UK). Understanding the needs of the clients and developing the relationship to ensure high levels of advocacy and identifying opportunities to expand the services we currently provide to them. Representing Outsourcing GB in client meetings and actively promoting our products and services. You will effectively communicate with the operations teams and develop their understanding of the client needs. The Role Ongoing development of the client service proposition within Outsourcing to enable the development of new business opportunities To take ownership of complaint resolution and implement solutions to minimise future complaints Understand the Outsourcing operations strategy and how it enables the business to evolve and capitalise on current and future business opportunities Promote and role model a Continuous Improvement culture and supporting behaviours within Outsourcing operations; promote and sponsor improvement activities within the business to drive progression towards better working practices and performance Identify, coach and mentor operations staff to develop their client management skills Build long term mutually beneficial relationships with our clients at all levels Understand our clients, their organisation, culture, people, challenges, direction and priorities Proactive retention planning for contract extensions, avoiding benchmarking and tender scenarios Identify and leverage opportunities to expand Outsourcing services and gain wider client exposure Contribute the “client perspective” on internal projects e.g. legislative change, product/technology developments Review client services and profitability regularly

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Responsibilities

The Pensions Client Manager will manage client relationships for multiple WTW clients, ensuring high levels of advocacy and identifying opportunities for service expansion. Responsibilities include complaint resolution, promoting a continuous improvement culture, and contributing the client perspective on internal projects.