People Advisor at Australian Financial Complaints Authority

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

110000.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Industrial Relations, Employee Relations, Performance Management, Conflict Resolution, Stakeholder Management, Coaching, Policy Compliance, Case Management, Employment Legislation, Fair Work Act, Documentation, Analytical Skills, Communication, Attention To Detail, Problem Solving

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description About the role Make a real impact by supporting fair, timely and people‑centred outcomes. Reporting to the Manager, People Advisory, the People Advisor will support leaders and employees across AFCA by providing accurate, timely and fair advice on routine to moderately complex people matters. You’ll manage advisory matters end‑to‑end, support early intervention, and ensure people processes are handled in line with legislation, policy and AFCA values. You’ll also play an important role in improving People Advisory processes, tools and insights, helping uplift leader capability while maintaining a positive and human‑centred employee experience. What you’ll be doing Provide practical advice to leaders and employees on performance, conduct, leave and employee lifecycle matters. Manage people advisory matters from intake through to resolution, ensuring compliance with legislation, policy and best practice. Coach leaders on early intervention and appropriate actions in performance and conduct matters, under guidance from the Manager, People Advisory. Coordinate and support low‑risk performance improvement processes, ensuring a consistent and fair approach. Draft people‑related documentation including letters, records of discussion and case summaries using established frameworks. Identify emerging themes, risks and opportunities and escalate insights to People Partners and the Manager, People Advisory. Contribute to continuous improvement of People Advisory processes, tools and guidance materials. Collaborate with People Partners on more complex employee relations matters by providing background analysis and coordination support. Support broader People & Culture projects and cyclical activities as required. Qualifications What you’ll bring Tertiary qualifications in Human Resources, Industrial Relations or a related discipline (or equivalent practical experience). Experience in a People Advisory, HR generalist or similar role supporting leaders with people matters. Sound working knowledge of Australian employment legislation, including the Fair Work Act and relevant awards or industrial instruments. Strong interpersonal and relationship‑building skills, with the ability to coach and influence stakeholders. The ability to assess people matters and provide clear, practical and balanced advice. Excellent written skills and experience drafting people‑related documentation sensitively and accurately. High attention to detail, sound judgement and the ability to manage multiple matters simultaneously. Confidence working within established frameworks, with good judgement about when to escalate riskier or more complex issues. Additional Information What's on offer BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant. Compensation: AUD 97000 - AUD 110000 - yearly

Responsibilities

The People Advisor provides practical advice to leaders and employees on performance, conduct, and employee lifecycle matters. They manage advisory cases from intake to resolution while contributing to the continuous improvement of HR processes and tools.