ABOUT THE DEPARTMENT

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. The department supports a culture of leadership, learning and renewal in all workplaces with opportunities for career development and advancement.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• A Tertiary qualification in HR or similar.
• Demonstrated experience working in a dynamic, high performing payroll, HR advisory or recruitment function.
• Strong knowledge and understanding of HR policies, procedures, and practices.
• Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels.
• Ability to interpret and convey specialist HR concepts and policies to diverse stakeholders.
• Effective problem-solving capability to resolve or escalate operational service queries.

Bring your People Advisory expertise to this newly established function and be pivotal in making the new People Services operating model a success! As a People Advisory Specialist in the People Advisory team, you will play a pivotal role leading the standard of HR service provided to all employees of the department. Provide mentorship to others in the team around problem solving, exceptional client service standards and cross functional team collaboration.

To be successful in this role you will:

• Serve as a primary point of contact for People Services enquiries.
• Provide expert HR advice on People Services matters to a diverse VPS corporate workforce.
• Effectively prioritise and manage all People Services enquiries within established SLAs, with accurate and timely service.
• Work collaboratively with your team and others within People Services for managing complex case escalations.
• Establish comprehensive knowledge of departmental processes and policies for HR services.
• Escalate complex cases to subject matter experts in other areas of the People Strategy & Operations Division as necessary.
• Identify emerging people trends to drive informed decisions and proactively identify ongoing process and system improvement initiatives for level 0 service support.