Position Overview 

We have an exciting opportunity for a P&C Coordinator position within the HR department based at HQ. The People & Culture Coordinator plays a key role in delivering a responsive, accurate and high-quality People & Culture service across the organisation. Working closely with the People & Culture Manager, the postholder will coordinate core activities across the employee lifecycle, including recruitment, onboarding, employee records, probation, learning and development, employee relations support and HR systems. The role requires an experienced and dependable HR professional who can manage competing priorities, provide practical guidance to colleagues and managers, and contribute to the consistent application and continuous improvement of People & Culture processes, policies and services.

Main Responsibilities

• Recruitment & Selection – Coordinate end-to-end recruitment activity, including preparing adverts, arranging interviews, supporting selection processes, completing pre-employment checks and maintaining accurate recruitment records.
• Onboarding & Induction – Coordinate a professional and timely onboarding experience, ensuring contracts, pre-employment checks, system access and new starter documentation are completed accurately, and prepare and deliver engaging induction sessions for new employees.
• Employee Lifecycle Administration – Prepare and process contractual changes, family leave, flexible working arrangements, leavers and other employee documentation in line with agreed procedures and timescales.
• HR Systems & Employee Records – Maintain complete and accurate employee records within BambooHR and other systems, carrying out regular checks and ensuring information is processed confidentially and in accordance with data protection requirements.
• Probation & Performance Processes – Monitor probation periods and review milestones, issue timely reminders and support managers to complete three-month objective reviews and end-of-probation documentation.
• Employee Relations Support – Provide organised and impartial administrative support for employee relations matters, including preparing correspondence, coordinating meetings, taking accurate notes and maintaining confidential case files.
• Advice & Query Management – Act as a reliable first point of contact for routine People & Culture queries, providing clear guidance to employees and managers and escalating complex or sensitive matters appropriately.
• Payroll & Benefits Coordination – Prepare accurate and timely employee change information for payroll and benefits administration, resolving discrepancies with relevant colleagues and providers.
• Learning & Development – Coordinate training activity, maintain learning records, support mandatory training compliance and assist with evaluating development needs and outcomes.
• Reporting & Data Quality – Produce accurate routine reports and workforce information, identify gaps or trends and support the People & Culture Manager with data required for planning and decision making.
• Policy, Compliance & Safeguarding – Support the consistent application of People & Culture policies and procedures, safer recruitment requirements, employment checks, safeguarding standards and relevant employment legislation.
• Service Improvement & Team Support – Manage competing priorities, contribute to People & Culture projects and audits, identify practical process improvements and provide dependable support across the team and wider organisation

NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned

Candidate essential criteria

Strong working knowledge of the employee lifecycle and experience coordinating recruitment, onboarding, induction, probation and employee records; able to provide accurate first-line guidance on routine People & Culture matters and escalate appropriately; confident using HR information systems, particularly BambooHR or a comparable platform, and Microsoft Office; excellent written and verbal communication, organisation and attention to detail; able to handle sensitive information with discretion, manage competing priorities and maintain accurate records; a practical understanding of UK employment law, data protection, safer recruitment and safeguarding requirements; and a commitment to equality, inclusion and the organisation’s values.

Candidate desirable criteria

• CIPD Level 5 qualification or working towards it; experience supporting employee relations casework, payroll and benefits administration, HR reporting, audits or policy reviews; experience delivering induction or training sessions; experience working within a charity, international or multi-site organisation; and knowledge of an additional language relevant to the organisation’s workforce.