People and Culture Support Coordinator at Department of Conservation | Te Papa Atawhai

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

81150.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Systems, Case Management, Communication, Customer Service, Organization, Attention to Detail, Judgement, Confidentiality, Privacy, Tikanga, Te Reo Māori

Industry

Government Administration

Description

Be the friendly, knowledgeable first point of contact that connects DOC people with the People & Culture support they need to thrive $65,070 – $81,150 pro-rata Two fixed term/secondment positions: 12 months, flexible location across DOC offices with existing team members Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature across Aotearoa. When nature thrives, we all thrive. Ko tā Te Papa Atawhai he tiaki, he whakarauora anō hoki i te taiao puta noa i Aotearoa. He oranga taiao, he oranga tangata. Mō te tūranga | About the role Do you thrive on helping people, solving problems, and keeping things running smoothly behind the scenes? Join DOC’s People & Culture Support Hub and play a key part in supporting the people who protect Aotearoa’s natural and cultural heritage every day. As a People & Culture Support Coordinator, you’ll be a first point of contact for People & Culture enquiries, providing timely, practical support to DOC employees and people leaders. Working within a collaborative Hub model, you’ll manage enquiries end-to-end through case management, guide people through self-service tools and standard processes, and process a range of transactional HR activities. You’ll use sound judgement to resolve issues, escalate where needed, and help deliver a positive customer experience. The position will be focused on: Managing P&C enquiries end-to-end (logging, prioritising, responding, and closing cases) Providing frontline HR operational support and processing worker changes (e.g., secondments, changes to working arrangements, documentation and system updates) Supporting employees and people leaders to use self-service tools and follow standard P&C processes (e.g., leave, staff movements) Being part of the People & Culture phoneline roster, responding to calls, resolving straightforward enquiries, and triaging/escalating more complex matters Working closely with colleagues across P&C and DOC to resolve issues and keep things moving Click here for the Role Description Ngā pūkenga me ngā wheako | Skills and experience You’re great with people, confident juggling multiple tasks, and you enjoy varied work in a fast-paced support environment. You’re careful with details, communicate clearly, and take pride in being reliable and responsive. You bring: Experience with HR systems and/or case management tools (e.g., Workday, JadeStar, ServiceNow or similar) Strong written and verbal communication, with a customer-first mindset Great organisation skills and attention to detail Sound judgement, including knowing when to escalate sensitive or complex matters A strong commitment to confidentiality, privacy, and responsible handling of people data An understanding of DOC’s Treaty Partnership and the ability to incorporate tikanga and te reo Māori in your work Desirable: Experience in HR operations/shared services or recruitment support Knowledge of employment agreements and relevant employment legislation Mō te tīma | About the team The People and Culture Directorate supports DOC to build and be a great organisation. We deliver services across the employee lifecycle – from attraction and onboarding to development and core conservation capability – helping our people thrive. He aha ngā pāinga mōu? | What’s in it for you? DOC places importance on developing a culture where everyone can participate, thrive, and grow. We’re working towards being an organisation that is diverse, equitable and inclusive by default. You can learn more about what we offer here. We support flexible work arrangements for our kaimahi who are working in a wide variety of roles and locations across Aotearoa. Flexible options will be considered based on your role and in discussion with your leader. Tonoa inaiānei | Apply now Apply online with a CV and cover letter that highlights your relevant skills, experience, and motivation for joining Te Papa Atawhai. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted. If you require any accommodations or adjustments during the recruitment process, please let us know. The salary range for this position is $65,070 – $81,150 pro-rata with the starting salary of the successful applicant being based on their relevant skills and experience. Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment. Due to high volumes, we are not engaging with recruitment agencies for this role. Rā whakakapi | Applications close at 11:59 pm on Sunday, 1 February 2026 Depending on the volume of applications received, we may close this advertisement early, so please submit your application as soon as possible. Me he pātai anō, whakapā mai | For further enquiries, please contact German Basov, Team Lead People & Culture Support at gbasov@doc.govt.nz Please note that we have replaced our previous recruitment system with Workday, you will need to create a new Candidate Home account when applying for new roles. The Department of Conservation is a great place to work for anyone who is passionate about nature and the environment. Our people are responsible for caring for our land, water and native species. Spread throughout the country, they ensure that nature can thrive. They perform a huge range of tasks in roles from technical specialists to support staff and frontline rangers. Read more about Our role: About us

Responsibilities

The People and Culture Support Coordinator will manage P&C enquiries end-to-end and provide frontline HR operational support. They will also assist employees and people leaders in using self-service tools and standard processes.