POSITION OVERVIEW

The People Business Partner is responsible for aligning business objectives with Members and management. This position formulates partnerships across the People function to deliver value-added service to management and Members that reflects the business objectives of the Company. The People Business Partner will facilitate and manage Member relations matters on behalf of the Company.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in business, human resources, or related field and/or equivalent combination of education and experience
• Four (4) years of professional human resources administration experience, including two years in Member or labor relations preferred OR equivalent through training, education, and other experience
• Working knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment and labor laws
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Demonstrated ability in maintaining consistent, high-quality service levels
• Strong analytical and problem-solving skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the Company’s organizational structure, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Must be able to handle a heavy business volume, and sensitive situations relating to Member problems, in a timely manner
• Thorough understanding of dispute resolution
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• Proficient with Microsoft Office Suite or related software. Ability to simultaneously manage several projects
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Consult with all levels of management, providing guidance when appropriate
• Analyze trends and metrics in partnership with the organizational group to develop solutions, programs, and policies
• Serve as the contact and liaison for intake and assessment of Member complaints
• Manage and resolve complex Member relations issues; conduct effective, thorough, and objective investigations
• Maintains in-depth knowledge of legal requirements related to the day-to-day management of Members, reducing legal risks, and ensuring regulatory compliance; Partner with the legal department as needed/required
• Maintain knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources
• Provide day-to-day performance management guidance to all levels of management (e.g., coaching, counseling, career development, disciplinary actions)
• Work closely with management and Members to improve work relationships, build morale, and increase productivity and retention
• Provide policy guidance and interpretation
• Develop contract terms for new hires, promotions, and transfers
• Provide guidance and input on Company restructurings, workforce planning, and succession planning
• Participate in evaluation and monitoring of training programs to ensure success; Follow up to ensure training objectives are met
• Champion, with the organization, a commitment to honesty, integrity, and responsible behavior
• Advise and train managers and supervisors on best Member relations practices and strategies for managing problems and Member complaints
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions throughout the Company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in business, human resources, or related field and/or equivalent combination of education and experience
• Four (4) years of professional human resources administration experience, including two years in Member or labor relations preferred OR equivalent through training, education, and other experience
• Working knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment and labor laws
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Demonstrated ability in maintaining consistent, high-quality service levels
• Strong analytical and problem-solving skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the Company’s organizational structure, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Must be able to handle a heavy business volume, and sensitive situations relating to Member problems, in a timely manner
• Thorough understanding of dispute resolution
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• Proficient with Microsoft Office Suite or related software. Ability to simultaneously manage several projects
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environmen