LOCATION(S):

• MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR
  Line Of Business: Human Resources(HR)

JOB CATEGORY:

• Corporate Services
  Experience Level: Experienced Hire
  At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

SKILLS AND COMPETENCIES

• 1-2 years of experience in Human Resources, Customer Service or a data related field.
• Strong oral, written and interpersonal communication skills in English.
• Excellent customer service skills with an understanding of end-to-end user experience for HR processes.
• Ability to use existing procedures to solve routine or standard problems.
• Business driven team-oriented demeanor with the ability to prioritize and work collaboratively in a fast-paced environment.
• Sound judgement and discretion with sensitive information, escalating when appropriate.
• Commitment to continual process improvement.

EDUCATION

• Bachelor’s degree or equivalent.

• Leverage knowledge bases to provide consistent and attentive customer service to Moody’s employees.
• Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner.
• Direct employees to the appropriate resources when needed.
• Escalate cases after reviewing against team guidelines, if further assistance is determined.
• Support prioritized employee cases when raised within the time zone.
• Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency and employee experience.
• Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream.
• Support operational work across the Moody’s People Team to drive efficient and consistent processes.
• Remain informed with current and innovative People practices, improving effectiveness of HR processes
• Process, verify and maintain documentation relating to all aspects of the employee life-cycle.
• Establish strong working relationships across operations global and regional teams to support technology and HR processes.
• Perform other tasks as assigned by leadership team.