People Delivery Manager at pwc

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Coaching, Influencing Skills, Project Management, Risk Management, Data Analysis, Change Management, Employee Relations, Workforce Planning, Talent Mapping, ServiceNow, Workday, Confidentiality, Integrity, AI Integration, Continuous Improvement

Industry

Professional Services

Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Manager Job Description & Summary About the role We’re establishing a new People Delivery team to deliver comprehensive, end-to-end people services across PwC. As a People Delivery Partner, you will represent People & Culture throughout the firm, partnering at key moments to provide high quality, scalable people solutions. Working within a central, enterprise-wide delivery team, you’ll support all lines of service teams, responding to priority needs and ensuring a smooth experience for our people. You’ll lead projects, drive cultural initiatives, and support the employee lifecycle, making sure our people and leaders receive effective support regardless of their business area. What you’ll do Act as a delivery partner and representative of the People & Culture function for all lines of service and enabling functions teams, providing a consistent “front door” to people services. Lead and manage People & Culture projects from initiation to completion, including scoping, planning, stakeholder engagement, risk management, delivery, and benefits realisation. Support the full employee lifecycle across the firm, including workforce planning, talent mapping, remuneration alignment, promotions cycles, performance & development processes, onboarding and offboarding, and engagement initiatives. Provide advisory support and coaching to managers on employee relations matters (performance, conduct, grievances) Partner with Strategic People and Culture Business Partners and Centres of Excellence (e.g., Performance & Reward, WH&S, Workforce Strategy, L&D, Diversity and Inclusion, ER) to design and deliver programs aligned to business outcomes. Operate within our service delivery model and case management tools (ServiceNow, Workday) to triage requests, manage SLAs, and ensure timely, accurate resolution. Analyse people data and insights to identify trends, risks, and opportunities; recommend and implement continuous improvements to processes and employee experience. Support change management and communications for people initiatives, driving adoption and embedding new ways of working. Contribute to knowledge management (playbooks, FAQs, toolkits) to enable self-service and consistent delivery across the firm. Build trusted relationships with stakeholders at all levels; provide clear, pragmatic advice and maintain high standards of confidentiality and integrity. Embed AI into day-to-day delivery and continuous improvement using approved AI capabilities to streamline workflows, automate repeatable tasks, surface insights. What you’ll bring Degree in Business, Human Resources or a related discipline. Proven experience in operational HR and people service delivery within complex, matrixed environments. Strong knowledge of HR principles, the Fair Work Act, enterprise agreements, awards and employment legislation in Australia. Certification in Change Management (or equivalent experience) demonstrating the ability to lead and support transformation initiatives. Proficiency with HR systems and tools, ideally including ServiceNow (case/ticketing) and Workday (HCM). Strong stakeholder management, coaching, and influencing skills; ability to navigate ambiguity and manage competing priorities. Solid project management capability with attention to detail, risk awareness, and outcome orientation. Data literacy and analytical skills to turn insights into practical actions and measurable improvements. Excellent communication skills and a commitment to exceptional employee and manager experience. Nice to have Experience in professional services or large-scale, multi-business organisations. Exposure to remuneration cycles, talent reviews, engagement surveys, and workforce planning. Continuous improvement, Lean or Agile delivery experience. How you’ll measure success Timely, high-quality delivery of people projects and cyclical processes. Positive stakeholder feedback and improved employee experience metrics. Increased adoption of self-service and streamlined processes and the firms' new ways of working. Tangible continuous improvement outcomes and data-informed decision making. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Partnering, Business Transformation, Career Development, Change Management, Coaching and Feedback, Co-Creation, Communication, Creativity, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Embracing Change, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 32 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The role involves acting as a delivery partner for People & Culture services across all lines of service, leading and managing People & Culture projects from initiation to completion. This includes supporting the full employee lifecycle, providing advisory support on employee relations, and partnering with various Centers of Excellence to deliver aligned programs.