ABOUT OXXO USA

At OXXO USA, we’re on a mission to redefine the convenience retail experience. With rapid growth across the U.S., our success is powered by our people. We’re committed to fostering a culture of continuous learning, high performance, and personal growth—starting with how we train, develop, and support our employees.

POSITION SUMMARY

The People Development Partner plays a key role in driving a culture of continuous learning and professional growth. This role focuses on facilitating engaging in-person and virtual training sessions, supporting employee development initiatives across all retail locations and business division. This field-based role is ideal for someone who enjoys being in the heart of operations—working side by side with store team members to reinforce training, coach best practices, and help build a culture of learning.
This role will partner closely with the Learning & Development Lead and store operations stakeholders to build and implement effective onboarding, skills development, and training reinforcement across the organization. The People Development Partner will work hands-on with learners while also contributing to broader L&D strategies and programs. If you are starting your career in Human Resources and Learning & Development, we want to hear from you. Begin your growth journey with OXXO USA.

QUALIFICATIONS

• 1–2 years of experience in learning & development, training, or HR role.
• Strong presentation, communication, interpersonal skills
• Ability to build rapport, coach effectively, and inspire confidence in others
• Highly organized with strong follow-through and adaptability in a fast-paced evolving environment.
• Comfortable learning and navigating learning technologies (LMS platforms, virtual delivery tools like Zoom, MS Teams, etc..).
• Self-motivated and excited to work in a field-based, hands-on role.
• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Facilitate interactive classroom, virtual, and hybrid training sessions for new hires, operational procedures, customer service, and range of professional development topics across all retail store locations.
• Support onboarding and continuous development of Sales Associates, Assistant Managers, and Store Managers through in-person coaching and follow-up, cultivating a growth mindset.
• Act as a brand and culture ambassador during store visits by exemplifying OXXO USA’s core values and consistently demonstrating exceptional customer service standards.
• Provide in-the-moment coaching and feedback to improve team performance and confidence
• Partner with District Managers and Store Mangers to identify learning and development needs and recommend appropriate development solutions.
• Assist in reviewing, design, and continuous improvement of learning material, presentations, and resources based on feedback collected and performance observations. Track compliance training and reports.
• Maintain accurate training progress, records, and gather feedback from key stakeholders, and report key insights to the Learning & Development Lead
• Stay informed about industry compliance requirements, best practice for learning and development.
• Support employee engagement and company culture initiatives
• Travel frequently to OXXO USA stores required.