People Director at MSC Cruises

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Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources Business Partner, Service Culture, Training Initiatives, Customs/Immigration Support, Host Movement Operations, Code of Conduct Consultation, Employee Relations, Conflict Resolution, Performance Management, Succession Planning, Career Progression Planning, Collective Bargaining Agreement Compliance, Host Lifestyle Program Implementation, Host Well-being, Cross Training Program Management, Time and Attendance Oversight

Industry

Travel Arrangements

Description

Your Purpose People Director (PD) acts as a Human Resources Business Partner to the Ship and its leaders. Your Impact • Sets and follows high-standard service culture for People Department. • Provides support and guidance to the People Team and accepts any escalations of matters related to People Department. • Supports shipboard training initiatives and participates in trainings as needed. • Supports shoreside customs/immigration requirements and assists People Services Team with facilitating these processes. • Ensures smooth and organized process of Host Movement Operations and participates in those to assist People Team if needed. • Consults with the Ship’s Staff Captain for any serious violations of the Code of Conduct and Chief Security as needed. • Partners up with the Master and Staff Captain to determine any time restrictions during the overnight calls of the ship. • Attends Master’s Hearings and consults meeting participants on outcomes, while also participating in the voting process. • Provides general advice on People function to all Hosts, regardless of their rank. • Monitors and is ultimately responsible for managing Employee Relations, Conflict Resolution between Hosts, Performance Management, Succession Planning, Career Progression Planning, Host Movement. • Ensures compliance of Collective Bargaining Agreement and it is up to date display in the Host spaces as required. • Ensures that MLC Board is up to date in the required area of Host Spaces and is visible to all Hosts. • Carries ultimate responsibility of Host Lifestyle Program implementation by working closely with the LDM • Responsible for Host well-being, comfort, and engagement together with the rest of the People Department. • Manages Family Sailing Program onboard for all Hosts. • Manages Cross Training Program onboard for all Hosts. • Manages Host Excellence Award and OSOM Programmes. • Manages and approves Compassionate Leave, Resignations, Temporary Leave processes onboard. • Approves Couple’s Cabin Requests. • Conducts regular spot checks to ensure that food in the Host Dining Venue is up to standard and menu on rotation is being followed. • Attends all required meetings and trainings, as necessary. • Supports the Master in communicating company initiatives and strategic objectives of Explora Journeys to all Hosts onboard. • Oversees Time and Attendance function for People Department and follows up for any non-compliance. • Partners up with Hosts and shoreside for any People related investigations • Coaches ship’s management team on preparing fair and consistent Performance Reviews. • Ensures that all Performance Management related concerns are addressed in a timely manner; all performance reviews are done in a fair manner and all disciplinary action requests have a strong base and are fair. • Ensures departmental schedule is posted in People offices. Communicates the same to all other department heads. • Supports Security Department with any Host investigations when those involve People’s function, e.g., drug/alcohol abuse, theft, violence, abuse, etc. • Schedules daily Host hours when Hosts can see the PD in his/her office. Any requests for changing preset hours should be submitted to shoreside with strong reasons to it and a substitute time to compensate (if hours are suggested to be shortened). • Assists Union Representatives with setting up meeting venues with Hosts when those are required. • Support the Master with MLC Compliance. Your Journey So Far • A minimum of 5 years’ experience as a People/HR Manager/Director or equivalent experience • Previous experience onboard international cruise ships. • Extensive experience with diverse Luxury/Premium hospitality. • Previous experience in Start-Ups/Pre-openings is an advantage. • Proficient in Computers. Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel. • Proficient in English. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French). Your Essentials • Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area. Our commitment At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Responsibilities

The People Director acts as the HR Business Partner for the ship, setting high service standards and providing guidance to the People Team while managing escalations. Key duties include overseeing Employee Relations, Performance Management, Succession Planning, and ensuring compliance with maritime labor regulations.