People Experience Specialist

at  CoverMore

DESCRIPTION:

Are you ready to grow your career in Insurance?
Please note, this is a Part Time opportunity, with 2 full days and one-half day Tuesday-Thursday.
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
This role manages the employee survey system, acting as the primary contact for design, implementation, and user support. It also maintains P&C SharePoint sites, manages access to internal social media, and supports organizational development through event planning, documentation, small project leadership, and best practice implementation. The role ensures a consistent employee experience and assists the Organizational Development Lead with daily tasks and procedures.
So, what’s the job?
You’ll Manage Employee Engagement Surveys: Oversee daily operations of the employee engagement survey tool, including onboarding and offboarding surveys, ensuring seamless functionality and user experience.
You’ll Coordinate Annual Engagement Survey: Administer the annual engagement survey, from planning and setup to execution and analysis, ensuring timely dissemination of results and actionable insights.
You’ll Be the Primary Contact for Surveys: Serve as the main point of contact for stakeholders conducting 180 and 360-degree surveys, providing guidance on survey design, implementation, and interpretation of results.
You’ll Analyze Survey Data: Analyze global survey data to identify trends and areas for improvement in employee engagement, collaborating with stakeholders to develop targeted interventions.
You’ll Provide User Support: Provide user support and troubleshooting assistance for employees encountering issues with the survey platform, offering timely solutions and guidance.
You’ll Handle Vendor Relationship Management: Maintain a strong relationship with the vendor/platform provider, staying informed about new functionalities and updates, and liaising to address technical issues or implement enhancements.
You’ll Manage SharePoint Content: Independently manage and update content on the internal Global, ANZ & People Leader P&C SharePoint site, ensuring information is accurate, relevant, and up-to-date.
You’ll Plan and Coordinate Events: Plan and coordinate engaging in-person and/or virtual events, managing end-to-end logistics, budgets, and resources efficiently for significant days, events, or occasions in DEI, Wellbeing, and Org Development.
You’ll Develop Documentation for Initiatives: Research, initiate, and create relevant documentation for Organisational Development initiatives and projects.
You’ll Lead Org Development Projects: Drive execution of smaller Organisational Development initiatives and projects, including liaising with external organizations and partners.
And what are we looking for?
You’ll have a tertiary qualification in Human Resources, Business Administration, Psychology, or a related field AND/OR a minimum of 2 years of progressive professional experience in Human Resources roles, with a preferred focus on employee engagement, survey administration, and HR systems support.
You’ll have excellent communication, interpersonal, and project management skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
You’ll demonstrate a high level of confidentiality and discretion.
You’ll be digitally literate with the confidence to navigate multiple different applications (in particular, Microsoft PowerPoint, Excel, and MS Teams) and the ability to generate and analyze HR metrics and develop dashboards and KPIs.
You’ll have experience in planning, designing, and executing (employee engagement) events, workshops, and informational sessions.
You’ll have familiarity with developing standard operating procedures (SOPs) and creating self-service resources and toolkits for HR processes is a plus.
You’ll have the ability to work under changing business priorities and deadlines.
You’ll have the desire to challenge yourself and others to think outside the box. Consider different/innovative/unusual ways of approaching activities and weigh their value against more traditional approaches.
You’ll have the motivation to work autonomously with self-drive.
You’ll have the ability to handle multiple and competing priorities.
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 1 day in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together

Please refer the Job description for details