ABOUT MARCHAY

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

REQUIREMENTS

• Location: This role is fully remote. Candidates must be based in North America and willing to work Eastern Time Zone hours.
• Education: A bachelor’s degree is required for this role.
• Experience: 2-5+ years in HR and people operations with experience in recruitment, onboarding, performance management, administrative support, and process coordination.
• Skills: Highly organized, detail-oriented, and comfortable managing multiple priorities. Strong communicator with proficiency in HR tools, office platforms, and project coordination systems.
• Approach: Proactive, reliable, and collaborative, with a focus on supporting both leadership and the broader team while helping improve processes and employee experience.

HR Processes & Compliance

• Create and maintain key company documents, including pillars, best practices, SLAs, employee handbooks, employee ownership, organizational charts, and organizational policies.
• Maintain and update job descriptions for all roles.
• Ensure compliance with labor laws and maintain accurate HR records.
• Manage compensation policies, salary ranges, and ensure market competitiveness

ROLE OVERVIEW

We are seeking a People Manager to lead Marchay’s HR and organizational processes. The majority of this role (~75%) focuses on all things people, including recruitment, onboarding and offboarding, employee support, and more. The remaining responsibilities (~25%) supports operations such-as companywide scheduling, internal systems upkeep, and relevant project management. The ideal candidate is people-focused, detail-oriented, ready to wear many hats, and eager to help scale a growing organization. As Marchay’s sole people leader, this role is key to our company’s daily operations as well as ensuring employee satisfaction.

KEY RESPONSIBILITIES

People Management

• Act as a trusted point of contact for employee relations, conflict resolution, and workplace concerns.
• Manage performance review processes and support employee retention initiatives.

Recruitment & Development

• Lead and facilitate end-to-end recruitment processes, employee onboarding and offboarding.
• Oversee employee development and training programs.
• Maintain candidate pipelines and weekly recruiting reports.
• Lead employee training, development, and organizational redundancy planning.

HR Processes & Compliance

• Create and maintain key company documents, including pillars, best practices, SLAs, employee handbooks, employee ownership, organizational charts, and organizational policies.
• Maintain and update job descriptions for all roles.
• Ensure compliance with labor laws and maintain accurate HR records.
• Manage compensation policies, salary ranges, and ensure market competitiveness.

Administration & Operations

• Coordinate company-wide processes including goal setting, KPI tracking, and organizational meeting cadences.
• Support leadership in creating presentations for company meetings and retreats.
• Assist in select project management and operational items.
• Ensure internal information systems are up to date.