People Operations Analyst (IGT1 Lanka: Billtrust) at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, People Analytics, HR Systems, Data Management, Process Optimization, Compliance, Compensation Analysis, Employee Lifecycle Support, Attention to Detail, Organizational Skills, Confidentiality, Excel, Google Sheets, HRIS Systems, Report Building, Dashboard Creation

Industry

Software Development

Description

Company Description IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. Job Description About the client: Billtrust Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries, and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions About the role: The HR Operations Analyst plays a critical role in supporting and optimizing the day-to-day operations of the HR function. This role will leverage data, systems, and process expertise to drive efficiency, accuracy, and scalability across core HR processes, with a strong emphasis on execution, continuous improvement, and data-driven decision-making. Role Description HR Systems & Data Management Ensure integrity of HR data in the HRIS (e.g., Dayforce, Workday, etc.) by auditing, maintaining, and updating employee records. Support system upgrades, testing, and implementation of new functionality. Build and maintain reports and dashboards to support business needs across HR, Finance, and leadership teams. Process Optimization & Compliance Document and improve existing HR processes, identifying automation and efficiency opportunities. Maintain process documentation (SOPs, workflows, job aids) and ensure alignment with policies and compliance requirements. Partner with internal audit and compliance teams to support SOX and other audit readiness efforts. Compensation & People Analytics Assist with compensation cycle administration, data preparation, audits, and analysis. Support HR and Total Rewards leadership in analyzing trends across headcount, turnover, compensation, and employee engagement. Collaborate with FP&A to ensure alignment of people data with financial forecasting. Employee Lifecycle Support Partner with Talent, Payroll, and IT to ensure seamless onboarding, offboarding, and employee changes. Monitor service-level agreements (SLAs) for request resolution and identify root causes for delays or inconsistencies. Key Performance Indicators (KPIs) HRIS data accuracy (% of records audited with zero errors) SLA adherence on employee lifecycle processes (e.g., onboarding, offboarding) Completion of process documentation and updates (% completed quarterly) Delivery of scheduled reports and dashboards on time and error-free Reduction in manual touchpoints in HR processes (% of automation implemented) Audit readiness metrics (e.g., SOX compliance checkpoints completed) Qualifications Key Responsibilities: Bachelor’s degree in management; Human Resources is preferred Any HR chartered qualification is preferred (CIPM or equivalent) 2–4 years of experience in HR Operations, People Analytics, or HR Systems Proficiency in Excel, Google Sheets, and HRIS systems (Dayforce, Workday, or similar) Experience building reports and dashboards (e.g., using Power BI, Tableau, Dayforce Insights, or similar) Strong attention to detail, organizational skills, and process orientation Ability to work with sensitive data and maintain confidentiality Working on US shift hours (Eastern) Preferred Skills and Experience: Experience in a fast-paced, high-growth SaaS or tech environment Familiarity with Jira or ticketing systems for HR request management Knowledge of U.S. employment regulations and HR compliance

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Responsibilities

The HR Operations Analyst supports and optimizes the day-to-day operations of the HR function by leveraging data and process expertise. This role focuses on driving efficiency, accuracy, and scalability across core HR processes.