People Operations Associate at Paloma Health

, , -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

45000.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Operations, Onboarding, Compliance Checks, Attention to Detail, Communication Skills, Prioritisation Skills, Data Analysis, Employee Experience, Dynamic Environment, Technology Utilization

Industry

Wellness and Fitness Services

Description

People Operations Associate Time commitment: Full-time. Location: Hybrid: 3 days in the London office, 2 days remote per week. Reporting to: Senior People Partner About Paloma Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, building new software & AI tools, and investing in the learning & development of clinicians. Mark and Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS children’s autism and ADHD assessments. This crisis in NHS children’s neurodevelopmental services has recently been highlighted by the Children’s Commissioner for England here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/ We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching we have: Grown our fantastic team to 90 people, and are hiring ~100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital) helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity Paloma is growing rapidly, and we are hiring a People Operations Associate to ensure that we diligently complete all people administration processes. This role reports to the Senior People Partner. The People team creates excellent employee experiences by designing and running reliable core people processes. This includes enabling employees and managers by providing timely, accurate and user-friendly information, and owning People Systems. This Associate will mostly focus on supporting employees' onboarding processes and conducting ongoing NHS compliance checks for our clinical team, ensuring we remain a safe, CQC-compliant service. As an early-stage company, these processes are currently manual, although we are actively investing in automating them. If you reliably deliver high standards in this role, you can take on additional responsibilities and with time be promoted to a People Operations Manager, and Senior Manager with time. We would love to hear from you if: You have at least 1 year’s experience working in people operations in the UK You're excited to deliver robust people administation and a great experience for our team as we grow You have great prioritisation skills. There is a high volume of tasks each day and you need to ensure essential things happen on time, e.g. onboarding processes You have great attention to detail. We’re checking things like professional qualifications and criminal records as our clinicians work with children, so these have to be done right the first time. You have strong communication skills. We’re regularly in contact with both new and internal team members, and need to provide a professional and supportive experience. From a cultural perspective, you are: Comfortable working in a dynamic environment and embracing change Excited about using new technologies in your role Always looking for ways to improve our employee experience You will play a key role by: Deliver end-to-end employee lifecycle administration: including changes (joiners, moves, offboarding) and core processes (onboarding checks and training compliance). Ensuring we promptly support queries in the people inbox. Monitor and discuss issues experienced to improve core People processes Proactively analyse and audit people data to ensure accuracy and completeness within people systems. Manage the administration of mandatory training programs Supporting the compilation and checking of monthly payroll Why join Paloma? You will be part of a mission-driven organisation that’s transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well-being, transparency, and career development. Protected time and budget for team connection, learning, and community-building. Competitive compensation including: Salary of £45,000 per year, with some flexibility based on experience. Annual salary reviews, ensuring they are competitive 5% employer pension contribution Private medical insurance and Employee Assistance Programme (from early 2026) Home Office Equipment Allowance A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) Additional benefits including: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre-Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with. Application process Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application. Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!

Responsibilities

The People Operations Associate will manage end-to-end employee lifecycle administration and ensure timely support for people queries. This role focuses on onboarding processes and compliance checks for the clinical team.