POS-27412

HubSpot is looking for a People Operations Coordinator to join our People Operations team. In this role, you will be collaborating with the wider People Operations team to ensure a truly unique & remarkable employee experience for all HubSpotters This position is ideal for someone who has a passion for helping others, great attention to detail, and an interest in growing their career within the People space.
As a valuable member of the People Operations team, you will be the key to ensuring the successful launch of People initiatives, and is focused on day-to-day People Operations and the employee experience which includes on-boarding, benefits, process improvement, and communications. You will be a main point of contact to help HubSpot grow better.
If you’re a team player and want to join a truly global People Operations team this is the role for you.

IN THIS ROLE YOU WILL GET TO:

• Provide a remarkable employee experience by partnering and Managing Tier 1 cases from our Case Management system, addressing employees requests and triaging with other functions as appropriate.
• Act as the first point of contact for employee(Hire to Retire) inquiries, connecting employees with the specialized team as needed.
• Effectively handle inbox traffic, consistently meeting organizational KPI standards such as SLA and quality. Offer support to employees and work together with the broader People Operations team and other departments to guarantee an outstanding employee experience.
• Process transactions in the HRIS with focus on accuracy and completeness.
• Review “As Is” People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation.
• In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes.
• Collaborate in entry-level cross-functional projects in support of our key priorities.
• Maintain online employee records and conduct audits as needed to ensure compliance

TO EXCEL IN THIS ROLE YOU WILL NEED TO HAVE:

• 2+ years of experience as an People Ops coordinator or relevant human resources position
• Experienced working in a global team structure is preferred
• Knowledge of Workday and Service Now or similar tools
• Experience managing the offboarding process
• Prior experience in EMEA leaves is a plus.
• Possesses a customer-centric mindset, demonstrating strong attention to detail and a commitment to follow-through.
• Possesses strong organizational abilities. Capable of efficiently managing and prioritizing multiple assignments and competing deadlines in a rapidly changing environment.
• Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues
  We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
  If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
  At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
  If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
  Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
  Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
  India Applicants: link to HubSpot India’s equal opportunity policy here.