DESCRIPTION

Contract type: Permanent
Hours: Full Time, 37.5 hours per week
Salary: circa £39,000 depending on experience
Location: London
WFH policy: Employees are required to attend the office 2 days/week
Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.
Reports to: People Operations Manager
Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications.

ROLE SUMMARY:

Are you passionate about creating seamless employee experiences and making people processes run like clockwork? Do you thrive in a fast-paced, purpose-driven environment where your attention to detail and love for data can shine? If so, we’d love to meet you.
We’re looking for a People Operations Coordinator to join our People Team and be the go-to person for all things people processes, payroll, and employee lifecycle. This is a fantastic opportunity to play a key role in shaping how we support our people, from onboarding to offboarding—and everything in between.

WHAT YOU’RE RESPONSIBLE FOR:

• Payroll & Benefits: Ensure accurate and timely payroll inputs and be the first point of contact for payroll and benefits queries.
• Employee Lifecycle: Own the day-to-day people processes—onboarding, changes, offboarding—ensuring a smooth and positive experience.
• Data & Compliance: Maintain accurate employee records in our HRIS (People First), ensuring GDPR compliance and audit readiness.
• Recruitment Support: Prepare offer letters and coordinate onboarding activities for new hires.
• Employee Support: Be the first line of support for employee queries, resolving issues or escalating when needed.
• Process Improvement: Help drive automation and continuous improvement across our people operations.

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include:

• Annual performance based bonus, up to 10%
• 25 days annual leave, plus eight bank holidays
• Up to 8% pension contribution
• Financial support and time off for study relevant to your role, plus a professional membership subscription
• Employee referral scheme (up to £1500), and colleague recognition scheme
• Family friendly policies, including enhanced maternity leave and shared parental leave
• Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
• Three paid volunteering days a year
• Season ticket loan and cycle to work schemes
• Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
• Employee resource group