• Lead and manage two teams, providing clear direction and building a positive, collaborative and customer-focused culture.
• Allocate workloads and manage team capacity to ensure service standards, operational priorities and deadlines are consistently achieved.
• Conduct regular one-on-ones and performance reviews, providing constructive feedback, coaching and development opportunities.
• Monitor individual and team performance, recognise achievements and address performance concerns promptly and constructively.
• Build team capability and accountability, ensuring team members understand expectations and have the knowledge and support to succeed.
• Bring the two teams together, establishing consistent ways of working and supporting team members through change.
• Act as the key escalation point for complex recruitment administration, onboarding and employee lifecycle enquiries.
• Build relationships with leaders across Retail and Logistics, providing guidance and education on People Operations processes and systems.
• Review processes and identify improvements that simplify administration, strengthen accuracy and enhance the customer experience.
• Support SAP SuccessFactors enhancements, workflow improvements, system upgrades, testing and implementation.
• Collaborate across People & Culture and provide hands-on operational support during peak periods, maintaining your own portfolio of work when required.

Who are we looking for?

• Demonstrated experience directly managing an administration, shared services or People Operations team.
• A people-focused leader who enjoys being actively involved in the daily management and development of team members.
• Experience setting performance expectations, conducting performance reviews and addressing performance concerns.
• Strong coaching skills, with the ability to build team capability, confidence and accountability.
• Confidence having constructive conversations, resolving challenges and maintaining clear expectations.
• Strong organisational skills, with the ability to allocate work, manage resources and balance competing deadlines.
• Strong stakeholder management and communication skills, with the ability to educate and support business leaders.
• Experience reviewing processes and improving service delivery.
• The ability to lead teams through change and build consistent, collaborative ways of working.
• Experience working with SAP SuccessFactors, particularly Recruitment and Employee Central, will be highly regarded.
• Proficiency in Microsoft Office, including Excel, Word, Teams and Outlook.
•