As the People Operations Manager, you will be the custodian of our regional HR service delivery model. You will lead a talented team to ensure a high-performing, consistent, and highly efficient HR service across all countries in our scope.

Your mission will be to maintain a clear line between strategic support and transactional administration, leveraging data, technology, and continuous improvement methodologies to elevate the employee experience.

Key Responsibilities

Drive Continuous Improvement:

• Lead the implementation of regional operational improvements using LEAN methodology.
• Standardize regional templates, operating procedures, and service standards while respecting legitimate local requirements.
• Maintain a regional HR Operations improvement backlog to ensure our service model evolves with business needs.

Manage Operations & Performance:

• Oversee Tier 0 and Tier 1 support services, ensuring high accuracy, quick resolution times, and robust customer satisfaction (SLA management).
• Actively monitor operational dashboards and monthly performance metrics to mitigate risks.

Lead & Empower the Team:

• Build a customer-focused, lean culture of accountability and high performance.
• Set clear KPIs, support professional development, and act as the primary operational escalation point for HRBPs.

Champion Digital & Tech Solutions:

• Act as the business owner for key HR technologies, including Workday HCM, Enboarder, and Time Management tools.
• Collaborate closely with IT and HRIS to optimize systems, manage testing, and handle integration processes.

Governance, Risk & Vendor Management:

• Ensure strong compliance with local employment laws and robust internal operational controls.
• Manage key vendor relationships against established SLAs, ensuring contract compliance and efficient budget tracking.
• Experience

Experience

• 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience.
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations.
• Strong continuous improvement/process optimization experience (LEAN methodology is highly regarded).
• Excellent analytical capabilities, root-cause analysis, and executive reporting.
• High comfort level with HR systems, particularly Workday HCM.

#Richemont #WeCraftTheFuture

As the People Operations Manager, you will be the custodian of our regional HR service delivery model. You will lead a talented team to ensure a high-performing, consistent, and highly efficient HR service across all countries in our scope.

Your mission will be to maintain a clear line between strategic support and transactional administration, leveraging data, technology, and continuous improvement methodologies to elevate the employee experience.

Key Responsibilities

Drive Continuous Improvement:

• Lead the implementation of regional operational improvements using LEAN methodology.
• Standardize regional templates, operating procedures, and service standards while respecting legitimate local requirements.
• Maintain a regional HR Operations improvement backlog to ensure our service model evolves with business needs.

Manage Operations & Performance:

• Oversee Tier 0 and Tier 1 support services, ensuring high accuracy, quick resolution times, and robust customer satisfaction (SLA management).
• Actively monitor operational dashboards and monthly performance metrics to mitigate risks.

Lead & Empower the Team:

• Build a customer-focused, lean culture of accountability and high performance.
• Set clear KPIs, support professional development, and act as the primary operational escalation point for HRBPs.

Champion Digital & Tech Solutions:

• Act as the business owner for key HR technologies, including Workday HCM, Enboarder, and Time Management tools.
• Collaborate closely with IT and HRIS to optimize systems, manage testing, and handle integration processes.

Governance, Risk & Vendor Management:

• Ensure strong compliance with local employment laws and robust internal operational controls.
• Manage key vendor relationships against established SLAs, ensuring contract compliance and efficient budget tracking.
• Experience

Experience

• 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience.
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations.
• Strong continuous improvement/process optimization experience (LEAN methodology is highly regarded).
• Excellent analytical capabilities, root-cause analysis, and executive reporting.
• High comfort level with HR systems, particularly Workday HCM.

#Richemont #WeCraftTheFuture