Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
People Operations Team Leader
Responsible to: Head of People Operations
Department: People Operations
Location: JD Sports Fashion PLC, Hollins Brook Way, Pilsworth, Bury BL9 8RR

SKILLS/KNOWLEDGE NEEDED:

• CIPD Level 3 or working towards desirable
• Experience of working in a people administration role.
• Excellent organisation and time management skills.
• Ability to manage competing priorities and workloads effectively.
• Experience of working with HR Information systems.
• Strong communication skills.
• Presents a positive attitude with a proactive and process improvement mindset.
• Competent in the use of MS Office.
  We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
  Thank you for your time
  

  J

ROLE OVERVIEW:

To drive service excellence within our People Operations function, ensuring that day to day operations run smoothly and efficiently.
As a teamleader, you will inspire and motivate your team to provide the best service to their colleagues and customers.

KEY DUTIES/RESPONSIBILITIES:

• Leads and supports a team of Executives and Associates responsible for all aspects of People Operations across the UK and ROI.
• Supports with conducting regular 1:1’s and performance reviews.
• Provides coaching and development opportunities to team members.
• Manages the priorities and workload of the People Operations team and assigns daily tasks accordingly.
• Delivers an effective, efficient and customer focused People Operations service in line with business SLAs.
• Acts a as a key point of escalation for any queries / issues relating to People Operations.
• Oversees key processes across the employee lifecycle such as onboarding checks, contract provisioning and referencing checks ensuring they are completed in accordance with SLAs.
• Is accountable for compliance across the team, ensuring that our HRIS system and documentation is up to date and accurate.
• Responsible for completing audits and quality assurance checks, ensuring all appropriate action is taken to maintain compliance and consistency.
• Supports on a range of projects with requests for operational support such as acquisitions, divestments, restructures, pay review and contractual changes.
• Builds and maintain excellent working relationships with key stakeholders throughout the Group.
• Liaising with our People Technology team to support with any system-related issues / queries.