DESCRIPTION

• Fixed Term Contract
  We’re on the lookout for a superstar People & Service Manager to join the team. As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Store Leader to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.
  For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

WHAT YOU’LL BE DOING

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Understanding of commercial tools and how to use to drive actions to support store performance.
• Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.