People Services Administrator at Frasers Group

Shirebrook, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Administration, Attention To Detail, Organisational Skills, Communication, GDPR, Data Confidentiality, iTrent, Kronos, Halo ITSM, Query Resolution, Employee Lifecycle Management, Continuous Improvement, Reporting, Audits, Compliance Checks, Support

Industry

Retail

Description

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits - Think fast, think fearlessly, and take the team with you • Own it and back yourself - Own the basics, own your role and own the results • Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description As a People Services Administrator, you will provide high-quality HR administration and first-line support to colleagues across the Group. Working within a team of People Services professionals, you will process employee lifecycle changes, manage queries via Halo ITSM, and ensure our core systems (iTrent and Kronos) are accurate and up to date. You will play a key role in delivering excellent service to our people. Key Responsibilities Deliver first-line HR administration and query resolution for employees and managers via Halo ITSM ticketing system. Process all employee lifecycle events, including starters, leavers, contract changes, and absences, using iTrent (HRIS). Ensure Kronos (T&A) data is accurate, supporting payroll and operational teams. Assist with the raising and processing of Purchase Orders via the business costing system. Maintain HR records and ensure all employee data is accurate and GDPR-compliant. Escalate complex queries to the People Services Team Leader as needed. Support ad-hoc reporting, audits, and compliance checks to maintain service quality. Contribute to continuous improvement initiatives across the People Services function. Qualifications Previous experience in an HR administration or shared services environment is desirable. Familiarity with iTrent (HRIS) and Kronos (T&A) is advantageous. Experience using a ticket management system (e.g., Halo ITSM) to handle employee queries is desirable. Excellent attention to detail and ability to work accurately under pressure. Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment. Confident communicator with a professional and helpful approach to supporting colleagues. Understanding of GDPR and data confidentiality in HR operations.Eagerness to learn, develop, and contribute to a high-performing People Services team. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more. CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Responsibilities

Provide high-quality HR administration and first-line support to colleagues across the Group. Process employee lifecycle changes and manage queries via the Halo ITSM ticketing system.