Job Title: People Services Administrator
Contract Type: Permanent
Salary: £25,614.38
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Speke, Liverpool.

ABOUT YOU

We are looking for someone with a proven track record of providing transactional HR support and Recruitment within a diverse and unionised organisation. Excellent communication skills both written and verbal with experience of working in a shared service or telephone-based operation.

• Provide first line support to colleagues and Managers on all areas of the employee lifecycle including recruitment and onboarding, payroll and system administration, including advising on people policy and processes, providing a once and done resolution to queries.
• Foster a positive candidate/employee experience by maintaining clear communication.
• Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards.
• Build collaborative and effective working relationships with colleagues and third parties providing a seamless ‘customer first’ delivery approach, sharing feedback to improve ways of working across the end to end service proposition.
• Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.
• Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.
• Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
• lan and prioritise work, check own work and that of others as required for completeness and accuracy.
• Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.
• Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.
• Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.