Arcadis is the world’s leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

QUALIFICATIONS & EXPERIENCE:

• Graduate of any bachelor’s degree.
• At least 1-2 years’ experience in HR (preferably in HR Shared Services) or customer service experience is preferred.
• Ability to prioritize and complete workload within the deadline. -Ability to work and collaborate with colleagues from various departments.
• Able to communicate with employees and managers at all levels.
• Willing to work on rotating shifts.
• Flexible and adaptable to change.
• Ability to multi-task -Has a good grasp of HR Shared Services concepts, with a strong customer service ethic
• Familiarity with HRIS (preferably Oracle) -Proficient computer and Microsoft application skills.
• Ability to easily adapt to the organization’s work rules and processes. -Ability to work independently and manage basic tasks while meeting service quality and turnaround objectives.
• Good oral and written communication skills. -Keen attention to details and quality assurance
  Why Arcadis?
  We can only achieve our goals when everyone is empowered to be their best. We believe everyone’s contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
  You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
  Together, we can create a lasting legacy.

ROLE DESCRIPTION

Our Enabling Functions span HR, Legal, IT and beyond. In every role you’ll play a major part in driving the growth of our business by bringing your expertise, strategic vision, commercial focus and operational excellence.

ROLE ACCOUNTABILITIES:

• Responsible for providing administrative support to employees, managers and the people team, aligned to the People Services processes which support the Employee Life Cycle.
• Analyze requests and perform the necessary action by providing answers and/or initiating GSSC People Services processes.
• Responsible in updating employee records in Oracle HCM in accordance with GSSC People Services Knowledge Based Articles (KBA) and workflows in an accurate and timely manner.
• Responsible for managing requests though the HR Help Desk (HR Case Management/ Service Request System), ensuring that progress is tracked within the Service Request in order to ensure seamless, well documented case management and ensuring appropriate resolutions are provided to the customer
• Utilizes the People Assist case management tool to work through employee requests and perform associated tasks in order to bring requests to a resolution.
• Responsible in meeting Service Request milestones/resolution deadlines in processing requests, monitors and prioritizes cases based on the milestones within the Helpdesk.
• Creates letters and notifications aligned to the process workflow where required • Collaborate with other People Teams when necessary.
• Prepares and maintain report as requested. • Ensure that employee documents are filed correctly. • Contributes to process improvement and GSSC People Services related projects when required.