EXPERIENCE

• First hands on experience in HR role preferably in an international multicultural environment
• Broad understanding of HR processes and activities

SOFT AND TECHNICAL SKILLS

• Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g., Workday
• Familiar with Ticketing Management tools (such as ServiceNow)
• User level of Microsoft Office Suit (Excel, Word etc.)
• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with People Services front line teams with an end-to-end mindset
• Good communication skills, attentive to customer needs & feedback
• Organized and structured to execute tasks according to deadlines, attention to details is crucial

EDUCATION

• Graduate or master’s degree with HR or business administration

• Create employee contracts, oversee and complete all required steps of the hiring process, coordinate with different stakeholders to provide an efficient and seamless onboarding experience
• Manage the employee job change process in Workday and related systems
• Administer termination activities, ensure smooth & compliant off-boarding
• Ensure all systems are up to date throughout the entire lifecycle of the employee
• Manage all documents related to people life cycle management (preparation, collection, validation, archiving)
• Provide general support on employee related questions (Level 1) and be engaged in the Customer Service process in Service Now
• Handle direct queries from employees via phone calls
• Address operational issues, investigate and follow up to resolution in an effective and timely manner
• Execute in compliance with Sanofi policies relevant guidelines, including GDPR and Spanish and Portuguese labor laws
• Complete all activities as per the global Core Model and operational KPIs
• Participate in local /global projects, contributing to the implementation of new initiatives
• Train & support new joiners and existing team members (if required)