People Services, Manager at Boston Scientific Corporation Malaysia

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Training, Consulting, Customer Experience Management, Operational Excellence, Process Improvement, Solution Design, Performance Management, Employee Engagement, Change Management, Talent Management, Employment Law Compliance, Communication Skills, Problem Solving, Judgment, Bilingual

Industry

Medical Equipment Manufacturing

Description

Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region. Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities. Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment. Consulting - influences customers' decisions and sets strategic direction within their area of expertise. Customer Experience Management - develops effective relationships, through active listening, with customers and strives to improve outcomes, processes, or measurements. Delivery Excellence - understands customer needs and partners and coaches' customers on what and how to apply the correct solution/s. Operational & Process Excellence - takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions. Bachelor's degree plus 8+ years of related work a experience or an equivalent combination of education and work experience at minimum. Sound judgment and problem-solving skills. Customer-focused attitude, with high level of professionalism and discretion. Ability to influence at all levels in the organization and success in working in a matrixed organization. Shared service and people leader experience preferred. Excellent communication skills. Advance English C1+ (80-90%) and Spanish required Delivery of HR Services Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports. Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance. Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs. Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business. Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws. Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.

Responsibilities

Lead a team of HR professionals to deliver HR services and support to employees across North America. Manage escalated cases and provide HR guidance in various areas including performance management and employee engagement.