People Services Senior Administrator

at  CBRE

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

ABOUT THE ROLE:

The People Services Administrator will provide advanced People administration support, in all areas of employee life cycle processes and will be a Subject Matter Expert (SME) in those key process areas

WHAT YOU’LL DO:

• Be the point of contact for advanced or complex People queries, managing the enquiry from contact through to closure, including inbound Payroll queries via email or SNOW
• Providing accurate and timely information to employees and managers regarding People policies, People systems, and People programs;
• Ensuring service is delivered in a controlled way by logging & tracking all queries & transactions in the case management system, ensuring the employee and/or line manager is provided with regular status updates;
• Be familiar with service level agreements (SLAs) and ensure requests are responded to within the agreed SLA;
• Providing Support for critical activities and other People Projects, such as Annual Salary Review, Bonus processes or semi-annual promotion processes
• Participation in various Payroll / People Projects as required
• Actively supporting management in the identification and implementation of continuous service improvement initiatives