People Services Senior Generalist C2R at Sanofi Aventis US LLC

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Basic Understanding Of HR Processes, Proficiency In English, Proficiency In Local Language, Proficiency In Microsoft Office, Familiarity With People Services Tools, Strong Attention To Detail, Excellent Communication Skills, Interpersonal Skills, Customer Service Orientation, Problem-Solving Abilities, Adaptability, Teamwork, Willingness To Learn, Awareness Of Data Privacy Rules, Take The Lead Mindset, Pursue Progress

Industry

Pharmaceutical Manufacturing

Description

Job Overview The People Services Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties. Main Responsibilities Provide cross-sectional support to employees, managers, P&C, and People Services on all Knowledge Management topics managed in the ServiceNow and Workday tools. Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and People Services. Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. Support testing of new functionality or implementations of ServiceNow Handling Queries (tickets) from employees regarding P&C /PS topics Deliver high-quality standard service to internal employees & Former employees Article knowledge Management (Creation / Update / Translation / Feedback analysis) Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection. Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation Continually seek out ways to improve the process and user satisfaction. Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career. Experience Bachelor's degree in HR, Business Administration, or related field 3-5 years of experience in HR or related field Experience in a multicultural environment is a plus Core Skills: Basic understanding of HR processes and activities Proficiency in English (advanced level). Proficiency in local language (if required). Proficiency in Microsoft Office, particularly Excel Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous Strong attention to detail and ability to meet deadlines Excellent communication and interpersonal skills Customer service orientation and problem-solving abilities Adaptability, teamwork, and willingness to learn Awareness of data privacy rules (e.g., GDPR) is beneficial Take the lead mindset, able to guide team member Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube

Responsibilities

The People Services Generalist will control, monitor, and ensure the correct execution of People Services core models, providing best-in-class service for employees. They will handle queries, develop standard operating procedures, and ensure compliance with data privacy policies.