Join our Organisational Effectiveness team and play a key role in delivering excellent customer service to our colleagues by supporting people change initiatives. You’ll be responsible for managing all related administrative tasks, ensuring accurate processing of information and timely delivery of outputs using digital systems all whilst enabling a great colleague experience.

ABOUT US

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

• Deliver accurate and timely processing of all administration connected to People Change.
• Take ownership and coordinate delivery planning, produce people change packs and related materials to meet timescales.
• Track and co-ordinate colleague data and insight throughout the colleague journey and ensure this is provided to the team in a timely manner.
• Contribute to regular reviews of the colleague experience journey (process and procedures), taking ownership for process improvements which will enable the improvement of the end-to-end colleague experience and back-office processes.
• Ensure that all risks and issues are escalated to the OE Partner/OE Lead as required with necessary recommendations for improvements.Liaise with all key stakeholders (both senior business leaders and people division colleagues) throughout the colleague change process to ensure they have what they require to support the colleague experience.