People Shared Services Representative I at J.B. Hunt Transport Services, Inc.

, , United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Integrity, Confidentiality, Problem Solving, Microsoft Office, Communication, Teamwork, Time Management, Attention to Detail, Multitasking, Adaptability, Technology Learning, Record Keeping, Employee Support, Policy Guidance, I-9 Processing

Industry

Truck Transportation

Description

Job Title: People Shared Services Representative I Department: Human Resources Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Part time Job Summary: Under close supervision, this position is responsible for providing support to employees on standard People department inquiries. The incumbent is the initial contact to provide guidance on policies, procedures, employee records, and department systems. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group. Job Description: Key Responsibilities: Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems Research and provide personalized information and solutions to routine incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing Identify and escalate to appropriate teams for lengthier and/or more complex questions Ensure all paperwork and data received is processed accurately and in a timely manner Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness Maintain documentation of all transactions and assign to appropriate parties using the internal management tool Perform additional administrative duties as the need arises Qualifications: Minimum Qualifications: High School Diploma/GED with up to 1 year of experience in contact center, customer service, or related field, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences Experience using computers and phones in a professional/office setting Ability to accurately analyze situations and reach productive decisions based on informed judgment Ability to act professionally, maintaining composure and confidentiality Ability to follow established procedures Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker Ability to manage multiple priorities Ability to work individually or as part of a team Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all interactions Ability to learn new technologies related to the job Ability to meet or exceed customer needs and expectations to provide excellent service Ability to process information with high levels of accuracy Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.) Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner Ability to protect sensitive data to ensure privacy during the process of storage and communication Preferred Qualifications: Spanish speaking or other multilingual capability This position is not eligible for employment-based sponsorship. Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time. Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually. Education: GED (Required), High School (Required) Work Experience: Customer Service/Account Manager, Human Resources, Transportation/Logistics Job Opening ID: 00604357 People Shared Services Representative I (Open) “This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.” J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at people.support@jbhunt.com.

Responsibilities

Provide support to employees on standard People department inquiries and maintain data integrity. Research and provide personalized information and solutions to routine incoming employee inquiries.