People Solutions Analyst at Visa

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inquiry Assistance, Trend Identification, Issue Triage, Escalation Management, Reporting, Case Metrics Analysis, Automation Suggestion, Knowledgebase Management, Quality Assurance, Customer Service, Organizational Skills, Confidentiality, Integrity, Fast-Paced Environment, Multi-System Work

Industry

IT Services and IT Consulting

Description

Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description What you will do: Assist with inquiries from employees, managers and HR professionals. Respond to inquiries accurately, completely, professionally and in a timely manner. Review inquiries to identify trends, issues, and inquiries that may be urgent and/or important in nature so that they can be addressed prompty. Review inquiries to see if any need to be triaged to other HR groups for further review and assistance. Appropriately escalate issues related to Benefits, Payroll, Stock, Compensation etc. to manager for review and assistance. Assist with reporting and presenting monthly, quarterly case metrics and observations, analysis associated with it to the team and manager. Identify / Observe opportunities for automation and / or enhancement and suggest solutions accordingly. Knowledgebase management Quality Assurance around case management This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications Basic Qualifications: 3 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: At least 3 years of experience in HR. English proficiency at B2 level or higher. Experience working within a pool and using a ticketing system Strong communication, organizational and customer service skills High confidentiality and integrity Proven ability to work successfully in a fast-paced environment while maintaining good relationships with co-workers and supervisors Ability to work on multiple systems at any given time Nice to have: Experience working for a global company Ability to speak Spanish Workday, ServiceNow experience Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Human Resource

Responsibilities

The analyst will assist employees, managers, and HR professionals by responding accurately and professionally to inquiries, while also reviewing cases to identify trends and urgent issues requiring prompt attention or triage to other HR groups. Responsibilities also include escalating complex issues related to Benefits, Payroll, Stock, and Compensation, as well as assisting with reporting on case metrics.