WHO ARE DILIGENTA?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. We drive a culture that is founded on positive change and development.

SUMMARY OF THE ROLE:

We’re seeking two driven and detail-focused individuals to join our People Operations team. These roles will provide essential support across key accounts, ensuring smooth HR operations and support in the delivery of the people operations plan. It’s an excellent opportunity for someone looking to build or develop a career in HR, with hands-on involvement in systems, data, employee relations, and people projects.

WHAT YOU’LL BE DOING:

• Support and educate managers and staff on self-service HR tools and processes.
• Guide employees to appropriate policy and process information.
• Maintain accurate data across HR systems and MI reports.
• Manage approvals via italent in line with HR processes.
• Act as a contact for HR queries, escalating when required.
• Analyse and report on people data to track progress and support decisions.
• Assist in delivering local engagement initiatives and corporate programmes.
• Support presentations, people projects, and internal updates.
• Escalate urgent matters appropriately and on time.