GENERAL SUMMARY

Responsible for providing hands-on, in-depth support to Operations on current and future HR initiatives, with an emphasis in technology, in
support of business objectives. Provides on-site or virtual implementation, adoption, and sustainment support of HR technologies and
processes in multiple facilities and in multiple geographic areas across the operations network. Oversees implementation, progress, and
sustainment across locations by monitoring key metrics and ensuring compliance to established procedures and standards

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Acts as the primary point of contact/SME for assigned geographies to provide on-site and virtual support and communication of existing processes/technology systems.
• Leads on-site and virtual implementation of new functionalities in supporting technology systems in assigned locations
• This will include best practices and dedicated training presenter, facilitator, and producer in supporting and re-enforcing

MINIMUM EDUCATION

• Post Secondary:
  High school diploma or GED required

MINIMUM EXPERIENCE

Five (5) years experience required in professional administrative support or related area.
Other specific mandatory experience requirements:
Project Management experience/ skills
In the province of Quebec, must be bilingual (French and English)

TECHNICAL SKILLS REQUIRED:

• Software skills, including use of Microsoft Office software and web-based applications
• Knowledge of virtual communication and learning platforms, including WebEx Training, Microsoft Teams, Zoom, etc

INTERPERSONAL SKILL REQUIREMENTS

• Excellent interpersonal, communication (oral/written) and customer-service skills necessary to communicate with all levels of management, explain complex and/or confidential information
• Advanced analytical and problem solving skills
• Time management and organizational skills necessary to appropriately prioritize workload, meet deadlines and goals, and respond to day-today functional needs
• Ability to act as a knowledge resource to other employees
• Strong attention to detail.
• Ability to work outside regular schedule to accommodate different times zones or on weekends and/or evenings when needed.
• Ability to build collaborative working relationships

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Please refer the Job description for details