WHAT YOU BRING TO THE TEAM:

• You have a High School Diploma, G.E.D. or equivalent.
• You have a minimum of 1-2 years of banking experience.
• You have knowledge of insurance, escrow, and FNMA requirements.
• You may have previous loan servicing, loan documentation, or loan processor experience.
• You have a working knowledge of Word and Excel.
• You have been working in a customer service role for 1 year or more.
• You possess knowledge of and compliance with banking regulations, policies, and procedures.
• You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

• For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.com

YOUR PRIMARY RESPONSIBILITIES WOULD INCLUDE:

• Processing loan advances and payments received daily.
• Performing loan research for branch offices and customers.
• Receiving, processing, and responding to loan payoff requests and processing paid loan files.
• Managing Service Desk tasks, including inquiries specific to job duties.
• Processing final title and deed of trust documents.
• Managing escrow processing, including annual escrow analysis and escrow disclosure process.
• Collaborating with other departments to resolve loan-related issues.
• Supporting the implementation of new loan servicing procedures and technologies.
• Participating in training sessions to stay updated on loan servicing practices.
• Ensuring compliance with bank policies and regulatory requirements.
  Requirements:

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

• For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.co