WHO YOU ARE

To succeed as a Performance Analyst, you’ll bring a mix of analytical expertise, industry knowledge, and strong stakeholder management skills.

Here’s what we’re looking for:

• Industry Awareness – You thrive in a fast-paced environment and have up-to-date knowledge of the business energy industry, including customer needs and regulations.
• Project Experience – You have experience working on small to medium-sized projects and are familiar with common delivery approaches like Agile.
• Stakeholder Engagement – You’re confident in building and managing strong relationships, gaining buy-in, and influencing change.
• Balanced Decision-Making – You can weigh cost, compliance, and customer needs to recommend the best course of action.
• Data Storytelling – You’re skilled in data modelling, using insights to tell compelling stories and drive action.
• Clear Communication – You can break down complex ideas into simple, impactful messages for both internal and external audiences.
• Adaptability & Initiative – You’re open-minded, proactive, and comfortable working in an ever-changing environment.
• Technical Skills – Knowledge of Alteryx and Snowflake is a plus, helping you unlock deeper insights from data.
• Attention to Detail – You ensure accuracy in data and commentary, particularly for regulatory reporting.
• Collaboration & Feedback – You work well with both your immediate team and the wider analyst community, providing constructive feedback to drive performance improvements.

As a Performance Analyst, you’ll play a key role in driving efficiency and performance across our Metering Operations team. Your work will help shape strategy, optimise processes, and improve customer engagement.

Key responsibilities will include:

• Driving Improvement – Evaluate processes, identify opportunities for optimisation, and support investment cases for new initiatives and projects.
• Data Analysis & Insights – Work with large datasets, extracting meaningful insights and presenting clear, actionable conclusions.
• Process Optimisation – Recommend and implement improvements through re-engineering, standardisation, outsourcing, automation, or systemisation.
• Influencing & Engagement – Gain buy-in from senior leaders, customers, and regulators to drive performance improvement initiatives.
• Enhancing Communication – Continuously refine messaging and materials to improve engagement and boost appointment volumes.
• Collaboration & Best Practice – Support and mentor fellow Analysts and Process Experts, ensuring best practices are embedded across the team.