Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The Performance Analyst will report to the Manager Performance Optimisation (MPO) and perform a diverse range of duties surrounding program operations including assessing workload requirements by team/district, adjusting to data management changes in the NDIS, providing expertise and support, monitoring outputs and outcomes, and developing ways to assist frontline and support staff in the LAC program. The role is responsible for supporting the LAC team to meet contractual performance standards and will provide timely data to Team Leaders and LACs to inform of areas to improve and achieve continuous data improvement across the program.The
The Performance Analyst will also work closely with Performance Support Officers to share and discuss team performance and improvement strategies.

• Support and implement strategies which will drive results in performance across the LAC program.
• Develop and assist in the implementation of process upgrades in the LAC program.
• Work in conjunction with Manager of Performance Optimisation, Performance Support Officers and other support staff to discuss LAC performance and identify areas for improvement
• Manage and track relevant data and information to support leaders and front-line staff to achieve or exceed benchmarks for Key Performance indicators (KPIs).
• Use performance results to identify areas for improvement, highlight trends, educate LAC program staff and create efficiencies.
  Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Tertiary qualifications in data analysis, community services, business or other related qualifications.
• Demonstrated experience in identifying data improvements and developing tools and analysis.
• Strong experience in developing and delivering high quality work in the NFP sector, in particular the disability sector.
• Experience in developing and evaluating data and procedure resources.
• Experience in providing quality data to tell a story to staff or peers.
• Understanding or experience of the NDIS LAC program contractual Quality and KPI requirements would be an advantage.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Tuesday 12th May 2025
If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience