JOB OVERVIEW

Kingston GP Chambers are recruiting a dedicated and data driven Performance and Data Manager to join Central Surgery.
This role requires a blend of analytical skills, leadership capabilities, and a passion for fostering a high-performance culture within the organisation.
The Performance and Data Manager will be responsible for managing a team of data, performance, finance and compliance functions, in support of the Central Surgery Business. They will be responsible for the development and maintenance of appropriate data systems, ensuring effective data collection management security, handling, analyses and sharing.
The role will be offered on a full-time basis, however part-time will be considered. The post holder will report to the Clinical Director/Board of Directors.

REQUIREMENTS

• Proven experience in a performance management role or similar position.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills, capable of building relationships at all levels of the organisation.
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)
• Experience of generating, analysing and communicating reports from clinical and non-clinical databases, including Emis and data files etc
• Advanced skills in MS Office and clinical systems including EMIS
• A proactive approach to problem-solving with strong decision-making capabilities.
  Job Types: Full-time, Part-time, Permanent

Benefits:

• Company pension
• Work from home

Work Location: In perso

Data and Performance Analysis

• Develop and manage the production of routine and ad-hoc performance reports, data submissions and audits to share with the (Ops Team) and the PCN communicating complex statistical and analytical information.
• Provide business performance insight alongside the data, identifying trends and possible causes to allow effective decision making.
• Where appropriate, liaise with internal and external stakeholders to ensure their reporting requirements are fully understood, that data is developed in line with both local and national requirements and that intelligence provided meets those needs.
• Work closely with Emis and other AI solution stakeholders to ensure that I.T. systems meet the functional and reporting requirements of the business.
• Ensure all data is up-to-date and is collated and stored safely, to fulfil reporting requirements.
• Establishing processes that enable regular data cleansing, comparing complex data from a variety of sources to ensure quality, consistency and accuracy.
• Liaise with data providers in instances of anomalies, training those responsible for accurate data input. Implement data quality initiatives, ensure they are actioned and monitor effectiveness.
• Collaborate with (bofds) and operational management team to capture and audit of clinical outcome data, patient satisfaction, feedback and complaints.
• Work alongside (bofds) and operational management team to identify areas where audits and reports could be developed to support quality improvement.
• Lead on the presentation of Performance dashboard and reports and contribute to discussions where areas for improvement are identified.
• Lead on providing user-friendly dashboards to the (bofds) and Operational Management Team for monitoring of compliance (e.g. clinician activity, clinical outcomes).

Information Governance

• Work closely with Central Surgery (bofds) and SWL Data Protection Officer to ensure coordinated plans, policies and procedures in relation to data protection are implemented, adopted and maintained.
• Responsible for the submission of the annual Data Security and Protection Toolkit and maintenance of the action plan to ensure compliance and ongoing improvement.
• Maintain Information Asset Registers, liaising with the (bofds), ops team and other
• stakeholders with regards to Information Risk Issues.
• Complete Data Protection Impact Assessments in support of new digital contracts and updated internal processes/systems
• Lead and oversight of the processing of Subject Access Requests.
• Responsible for the investigation of any data breaches in accordance with internal policy, local and national regulatory requirements and advise on appropriate remedial actions as required.
• Review and preparation of Data Sharing Agreements for new contracts and contract variations.

Compliance

• Develop and maintain oversight of compliance, notifying relevant parties of actions required and reporting any issues to management, in a timely manner.
• Work with the (bofds), ops team and external stakeholders to understand all obligations and ensure they adequately in all compliance reporting.
• Undertake audits of understanding and compliance with information and governance policies and procedures.

General Responsibilities

• Collaborate with Ops Management team to where appropriate, line management of post holders associated with the Data and Performance Team (this would include responsibilities such as: managing performance, absence, training, personal development, and personal wellbeing).
• Work collaboratively with others and demonstrate effective communication, both written and verbal with colleagues, patients and other stakeholder at all levels.
• Support delivery of Central Surgery goals, achieving quality outcomes, prioritising own workload.
• Lead on compliance with standard processes/procedures for all AI solutions
• Contribute to service development and transformation through constructive contribution at team meetings etc.