POSITION TYPE: FULL TIME

Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.
With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.
Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.
We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.
We delighted to be in the position to recruit for a Performance Auditor to join our thriving Credit Hire team based in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.
You will be responsible for analysing and reporting on the performance of case handlers and case progression within the Credit Hire Team.
If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

RESPONSIBILITIES:

· Interpret Management Information
· Analyse and interpret performance against KPI’s and objectives.
· Work in collaboration with senior managers to identify areas of underperformance and suggest solutions to address the same.
· Identify training and staff development needs.
· Maintain and improve employees’ performance in line with an organisation’s objectives.
· Keep under review Key Performance Indicators to ensure fit for purpose.
· Focus on accountability and transparency and foster a clear understanding of expectations.
· Work in collaboration with the Performance Manager, IT and the Management Information team to develop intuitive and innovative tools and software to enhance performance visibility and management.
· Annalyse data to identify areas for improvement and trends and efficiency gains,
· Sample audit cases to identify risks, underperformance, and efficiency gains.
· Produce coherent reports daily, weekly and monthly highlighting areas of good, average and under performance.
· Undertake any other tasks as deemed relevant and reasonable by the business.