JOB PURPOSE:

Reporting to the Performance Manger the Performance Co-ordinator will be responsible for analysing data within systems to monitor and improve performance.
They will monitor performance delivery and contract compliance of the account (including but not limited to Agility, Intelex, One Data World).
Working with Operational teams, they will manage performance, drive improvement and ensure data quality and accuracy in reporting.
They will provide timely and effective management information reporting & systems support to the Performance Manager.

DUTIES:

• Oversee the generation of all planned and reactive maintenance and cleaning tasks in line with business requirements
• Provide governance and guidance to Operational teams to ensure activities are completed in accordance with contractual KPI’s and SLA’s
• Support the Performance Manager in preparation and submission of data to Key Stakeholders both internally and Client facing
• Review Performance data across the account identifying opportunities for improvement and streamlining activities
• Regularly engage with Operational teams to review performance, highlight key focus areas and collaboratively mitigate any issues
• Review Performance data to ensure its accurate and robust, taking corrective actions as required
• Act as a trouble shooter for all system issues and act as the point of contact and liaison with the Operational teams
• Organise all related meetings and activities to maintain and develop collaborative business relationships with the Operational teams
• Provide reporting and analysis information and transferring of knowledge to various areas of the business to aid decision making / improve performance.
• Respond to related queries from internal as well as external clients ensuring a high level of customer satisfaction

ABOUT THE ROLE

• Good level of interpersonal and communication skills, along with good presentation skills and the ability to guide others in the use of technology solutions
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Strong IT skills with a good working knowledge of Microsoft Office
• Proven ability to provide a high standard of support in operational reporting principles, including the ability to interrogate systems and processes and to proactively resolve problems
• Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes
• Attention to detail and accuracy is critical along with a strong problem solving and analytical mindset
• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service
• A patient and “customer first” manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
• A proactive and “can do” approach is key to the successful outcome for this role