PERFORMANCE DELIVERY MANAGER at Australian Volunteers International

Suwałki, Podlaskie Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Performance Management, Client Relationship Management, Team Leadership, Performance Reviews, Financial Acumen, Data-Driven Decision Making, Risk Management, Process Improvement, Coaching and Mentoring, Compliance, Change Management, Communication Skills, Conflict Resolution, Problem Solving, Succession Planning, Workflow Design

Industry

International Trade and Development

Description

PERFORMANCE DELIVERY MANAGER THE ROLE Operational Delivery & Performance Manage day-to-day operational performance of assigned teams. Achieve internal revenue and cost targets through effective planning. Implement operating models to drive efficiency and consistency. Continuously evaluate and improve systems and processes. Drive productivity, profitability, and overall business performance. Manage and mitigate risks related to quality, information security, environment, and continuity. Enure compliance with ISO 9001, ISO 27001, ISO 45001, IRAP, and PCI DSS standards. Client & Stakeholder Management Build strong, value-driven client relationships. Manage daily client communications and ensure service delivery against SLAs. Provide accurate, timely performance reports. Prepare for and participate in client audits and reviews. Support client collection targets and financial performance goals. Represent the business in client and operational meetings. People Leadership & Development Set clear performance expectations and development goals. Conduct regular, constructive performance reviews.  Coach and mentor team members to build leadership capabilities. Implement succession planning and career development strategies. Partner with HR on recruitment, onboarding, and workforce planning. Promote a positive team culture aligned with organisational values. Ensure timely and relevant training for all team members. Strategic & Business Contribution Contribute to tactical business planning and execution. Align team goals with broader operational and strategic objectives. Collaborate with the Head of Operations – Offshore and other leaders on business priorities. Participate in business development and leadership meetings. Support innovation and continuous improvement initiatives. Compliance, Risk & Safety Ensure consistent application of HR policies and procedures. Promote a safe, respectful, and inclusive workplace. Escalate health and safety concerns per company protocols. Ensure adherence to training, reporting, and risk management processes. EXPERIENCE AND QUALIFICATIONS Bachelor's degree in Business Administration, Project Management, or Operations. Proven leadership in collections, BPO, or contact centre environments. Demonstrated ability to build high-performing teams. Strong track record in client relationship management. Ability to inspire and develop individuals and teams. Experience managing team and individual KPIs and performance plans. Strong financial acumen—budgeting, P&L understanding, cost analysis. Skilled in workflow design, resourcing, and change management. Excellent written, verbal, and presentation skills. Proficient in data-driven decision making, reporting, and analysis. Strong conflict resolution and problem-solving abilities. An Attractive remuneration package will be offered to the right candiate. For more information of the role email info@pacificpeople.com Applications close on Sunday 14 December 2025. Only successful shortlisted candidates will be contacted for an interview.

Responsibilities

The Performance Delivery Manager is responsible for managing the day-to-day operational performance of assigned teams, ensuring compliance with various standards, and driving productivity and profitability. This role also involves building strong client relationships and managing service delivery against SLAs.