Performance Manager at EMCOR

GP6, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 25

Salary

45000.0

Posted On

04 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Financial Services

Description

HIGH LEVEL ACCOUNTABILITIES:

To effectively manage the Performance service stream within mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles
To ensure the Helpdesk and scheduling function of the account is set up sufficiently and the CAFM setup to compliment these functions
To successfully manage and complete effective account recoveries and various change initiatives as and when required
To support EMCOR UK’s Business Development Team in selling EMCOR UK’s Mobilisation and Transition and performance/customer excellence product to new and existing clients
To be an effective member of EMCOR UK’s Mobilisation and Transition team and complete wider activities to support the strategy of this team

MANAGEMENT

To complete any other reasonable request instructed by management
To be behave consistently in line with EMCOR UK’s values
To be organised and proactive at all times, ensuring that workload is prioritised and completed in line with management instruction

Data Analyst

Working closely with the contract Asset manager and Facilities Managers and supporting the Account Manager to produce data reports.
Generating and analysing data and trend analysis, seeking out insights to report to the client.
The creation and programming of MI and KPI reports as well as working with the team to ensure KPI measures are completed monthly.
Daily, Weekly, Monthly and ad hoc Reporting
Providing information and transferring knowledge to various members of the Management team
to aid decision making / improve performance
Identify opportunities that can improve efficiency of business processes, particularly asset
management & compliance, occupancy and performance data.
Support in the maintenance of the asset database
Lead the creation of and embedding of new processes to support Operations.
Design and development of dashboards.
Technical experience with BI Visualisation tools.
Support in complex analytics application configuration to meet end user requirements while also
configuring workflows, analyses, templates, reports and other application controls

Responsibilities

ROLES & RESPONSIBILITIES:

To effectively establish and manage EMCOR’s relationship with the client counterpart throughout M&T as per the agreed terms of reference document
To review and understand the commercial obligations for performance management service delivery.
To maintain the performance mobilisation programme pack, which reflects the contract scope and agreed processes.
To design and implement the contract processes for the account in line with EMCOR MOS, SSOW and HSEQ processes
To design the SLAs, KPIs and associated reporting mechanism in collaboration with the commercial manager and account director
To assume the role of another SME as an when required
To complete 100% of allocated performance service stream activities within the M&T programme
Prepare and manage performance risk register during mobilisation phase and hand these to contract lead once steady state has been achieved.
Prepare regular internal status reports identifying current and potential risk and opportunity
To design and implement account recovery plans and change projects
To continually make suggestions for M&T SOP improvements
To complete all M&T admin tasks

To ensure that performance is consistent and satisfactory
To ensure that you have the relevant skills and competencies to complete your job effectively
To implement team culture in line with the company culture
Successfully complete any training required