We’re offering an exciting opportunity to join Thames Water as a Performance Manager based at our Reading Sewage Treatment Works (STW). In this role, you’ll oversee the daily operations of a major treatment facility and lead a team of up to 14 multi-skilled technicians.
You’ll play a vital part in driving operational excellence, improving environmental outcomes, and delivering great service to our customers. This is a brilliant opportunity to build a long-term career in frontline operations as part of our Thames Valley South (Kennet, Pang and Vale) Wastewater Team.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING

• Inspiring Leadership: Motivate and empower your team while fostering a supportive and inclusive environment. You’ll take time to understand and empathise with each team member, helping to build a strong, high-performing culture.
• Putting Health & Safety First: Lead by example in promoting a safety-first mindset, ensuring full compliance and embedding safe practices into everyday operations.
• Operational Oversight: Manage site performance and compliance, ensuring plant availability and reliability to meet environmental and regulatory standards.
• Performance & Development: Drive team performance through effective work management, coaching, and upskilling, with a strong focus on Health & Safety awareness.
• Financial Accountability: Manage budgets and identify opportunities for operational efficiencies.
• Customer & Stakeholder Focus: Ensure excellent service delivery through proactive engagement and timely interventions.

TO THRIVE IN THIS ROLE, THE ESSENTIAL CRITERIA YOU’LL NEED IS:

• Proven experience managing operational teams, with strong leadership, coaching, and motivational skills.
• A passion for Health & Safety, with a track record of creating a culture of compliance and care.
• Excellent communication and interpersonal skills, with the ability to adapt and lead in a fast-paced environment.
• A collaborative mindset and the ability to connect across teams and departments.
• Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.
• A full UK driving licence and access to a vehicle are preferred but not essential, as you may occasionally visit other sites.