Performance & Monitoring Engineer at Encora

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Monitoring, Dynatrace, Nagios, ITSM Tools, Performance Telemetry, Troubleshooting, Communication, Capacity Planning, Automation, Incident Management, Problem Management, Change Management, SRE, NOC, Performance Engineering, Operations

Industry

IT Services and IT Consulting

Description

Role Summary We are seeking a Performance & Monitoring Engineer to support enterprise application and infrastructure performance, enable proactive issue detection, and ensure system reliability. The role involves configuring monitoring tools, analyzing performance metrics, managing alerting workflows, and collaborating with operations teams to maintain SLAs and application health. Key Responsibilities Configure and manage application & infrastructure monitoring tools such as Dynatrace and Nagios Set up dashboards, synthetic monitoring, real-time metrics, and alert policies for production and non-production environments Analyze performance bottlenecks and recommend tuning or optimization strategies Develop and maintain health checks, performance baselines, and usage trends Integrate monitoring outputs with ITSM tools (ServiceNow) for automated incident creation and escalation Work with infrastructure, application, DevOps, and SRE teams to address critical performance issues Support incident, problem, and change management processes to ensure operational stability Produce periodic performance reports, KPI metrics, and recommendations for capacity planning Automate monitoring tasks and reporting where applicable Required Skills & Experience 3–8+ years in Monitoring, SRE, NOC, Performance Engineering, or Operations Hands-on experience with: ✔ Dynatrace ✔ Nagios ✔ ITSM tools (ServiceNow preferred) Understanding of performance telemetry, monitoring, and IT operations KPIs (SLAs, SLOs, MTTR, MTBF) Strong analytical, troubleshooting, and communication capabilities About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

Responsibilities

The Performance & Monitoring Engineer will configure and manage monitoring tools, analyze performance metrics, and collaborate with operations teams to maintain system reliability. They will also produce performance reports and automate monitoring tasks.