Performance Operations Lead (FTC)

at  Hostelworld Group

ABOUT US

Hostelworld Group, the global hostel-focussed online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell. Our customers are not your average tourists, they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations – all in the palm of their hand.
It is the social nature and community feel of hostels and their environment, that enable travellers to embrace journeys of discovery, adventure and meaning. We have more than 13 million reviews across 17,800 hostels in more than 179 countries, making the brand the leading online hub for social travel. The website operates in 19 different languages and our mobile app in 13 languages.
Founded in 1999 and headquartered in Dublin, Hostelworld has a growing, high-calibre team of 230 people within Technology, Product, Global Markets, HR, Finance & Legal and Marketing Teams across our Dublin, London, Porto, Shanghai and Sydney offices. Hostelworld is listed on the London Stock Exchange and Dublin Euronext. You can read more about our story here.

WHO YOU’LL WORK WITH ‍‍

We are seeking a results driven person to serve as our Performance Operations Leader. This is a new role that blends performance management, operational rigor, Chief of Staff responsibilities to the Executive Leadership Team (ELT), and internal communication leadership. We see the role as key to ensuring the integrity and effectiveness of our performance management processes, driving excellence in KPI quality assurance, and nurturing our culture through strong internal communications.
The successful candidate will likely bring experience from a graduate role in a high-performance organisation (for example, in a consulting or business planning capacity). They will thrive in a fast-paced, environment, and be strong at supporting executive leaders in driving organisational priorities, decision-making, and engagement.

WHAT YOU’LL DO ‍

1. KPI Quality Assurance

• Serve as the quality assurance function for organisational KPIs to ensure robust, science-driven metrics.
• Collaborate with leaders across the organisation to validate the relevance, reliability, and alignment of KPIs to organisational goals.
• Ensure that KPIs are fair and effectively measure employee and organisational performance without bias or ambiguity.
• Explore using AI to help create and review Goal Plans more efficiently. This will ensure employees clearly understand their expectations, get the support they need to succeed, and receive timely feedback to stay on track.

1. Meeting Cadence and Effectiveness

• Oversee and refine the cadence, structure, and effectiveness of all key meetings.
• Ensure the CEO and executive team have access to well-documented minutes, clear action plans, and regular status updates on completions. Outside CEO owned meetings, this will not involve owning the production of all minutes or actions, but will involve working with functional leaders where relevant.
• Optimise meeting sequences to align with strategic priorities and maximise organisational efficiency. This ensures managing travel spend and bookings for in person executive meetings as well as ensuring meetings are correctly sequenced for optimal decision making.

1. Performance Reporting and Management Systems

• Lead the execution of a well-integrated performance management processes, infrastructure, and tools. This will require close engagement and support from the People Operations team to ensure systems and processes are integrated with HRIS and Reward processes.
• Manage the performance review cycle, including initiation, tracking, and follow-up with managers.
• Collect, analyse, and synthesise feedback data to create actionable insights and deliver comprehensive performance reports.

1. Chief of Staff Responsibilities for the ELT

• Collaborate with executive leaders to prepare and prioritise the agenda for ELT meetings.
• Ensure memos, briefs, and supporting documents are prepared and distributed in advance to enable informed decision-making.
• Act as the central point of coordination for ELT meetings, ensuring alignment on priorities and follow-through on decisions and action plans. This will include ownership of logistics for all CEO owned meetings, including travel and meeting facilities.
• Provide strategic support to the CEO and ELT by surfacing key issues, facilitating discussions, and monitoring progress against goals.

1. Internal Communication Leadership

• Serve as the key driver of internal communications to ensure transparency, alignment, and engagement across the organisation.
• Own the bi-weekly Town Hall meetings, ensuring that performance updates and key organisational messages are effectively communicated.

• Partner with presenters to prepare and sequence updates, ensuring consistency and alignment with organisational priorities.Develop and maintain a regular cadence of internal communication to keep all employees informed, motivated, and aligned with the company’s goals and values.