PERFORMANCE AND QUALITY MANAGER

FixeD Term until 31/12/2027 (subject to funding).
Are You passionate about helping individuals achieve sustainable employment and want to make a difference in a dynamic, rewarding career?
Futureworks is seeking an experienced Performance and Quality Manager to drive impactful employability services that change lives across Pembrokeshire and Ceredigion.
As A key member of our team, you will lead a portfolio of employability services, oversee a talented team, and foster essential partnerships with local businesses and community groups. This role is ideal for an enthusiastic and organised leader ready to bring their skills to a high-impact position with a respected provider of training, employment, and community focused programmes in west Wales.
At Futureworks, you’ll work in a supportive, fast-paced environment where each day offers the opportunity to make a real difference. Your work will help unemployed individuals re-enter the workforce and improve their lives, and you’ll be part of a team recognised for delivering high-performing, quality programmes and successful partnerships.

Experience: Minimum three years in employability, welfare-to-work, or recruitment, including leading employability programmes.

• Leadership Skills: A proven track record of motivating teams to achieve ambitious targets, fostering a collaborative work environment, and driving performance.
• Analytical Ability: Experience with Management Information (MI) reports, Power BI, and using data to track trends and drive decisions.
• Interpersonal Skills: Exceptional communication, relationship-building, and delegation abilities.
• Organisational Expertise: Skilled in planning, resource management, and problem-solving in a fast-paced, target-driven environment

Leadership & Team Management: Inspire and guide Job Coaches and Employer Engagement Officers to exceed targets, maintaining high standards in compliance, quality, and health and safety.
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Project & Partnership Management: Oversee multiple contracts and grants, ensuring programmes meet and exceed participant engagement and employment targets.

• Quality & Compliance: Conduct quality audits, compliance reviews, and performance evaluations to maintain Futureworks’ and commissioners’ high standards.
• Strategy Development: Craft and execute strategies for participant and employer engagement, directly addressing recruitment gaps and skills shortages in local industries.
• Resource Planning & Reporting: Accurately forecast and plan, delivering reports and insights to the Business Development Manager on contractual performance and resource allocation.

To thrive in this role, you’ll need:
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Experience: Minimum three years in employability, welfare-to-work, or recruitment, including leading employability programmes.

• Leadership Skills: A proven track record of motivating teams to achieve ambitious targets, fostering a collaborative work environment, and driving performance.
• Analytical Ability: Experience with Management Information (MI) reports, Power BI, and using data to track trends and drive decisions.
• Interpersonal Skills: Exceptional communication, relationship-building, and delegation abilities.
• Organisational Expertise: Skilled in planning, resource management, and problem-solving in a fast-paced, target-driven environment.

Desirable Experience: Knowledge of DWP, Welsh Government and UK Government grants and contracts is advantageous.
A full driving licence and access to reliable transportation.
This role requires an enhanced DBS disclosure.